Operations Manager

Operational Management

● Manage day-to-day operations, logistics, project scheduling, resource planning & allocation of manpower both internal & external.

● Work with other departments to harmonise on manpower allocation to minimise wastages and improve efficiency across the organisation where possible.

● Ensure deliverables are completed accurately, on time, within scope and within the allocated budget.

● Develop and implement operational policies and procedures to improve efficiency.

● Manage, organise and schedule 3rd party contractors for AVL support, inclusive of AVL equipment and freelancers/casual labour.

● To continually source for vendors who will be able to provide better value, and to ensure business continuity.

Team Management & Leadership

● Lead, mentor, and develop a team of technicians and support staff.

● Build and drive a productive team which fosters a culture of collaboration and excellence.

● Conduct performance reviews, identify training needs, and provide professional development opportunities.

● Provide constructive feedback in a timely manner that ensures staff development and productivity.

● Address team concerns promptly to maintain morale and productivity.

Customer Service

● Ensure high levels of customer satisfaction through excellent service delivery. And ensure Customer Satisfaction Score (CSAT) does not fall below 90.

● Handle/manage customer inquiries and resolve any issues or complaints.

● Collaborate with the internal and external teams to understand and deliver projects that matches our customer needs and expectations.

Inventory and Resource Management

● Oversee the management of inventory, including AV equipment and supplies within the venue.

● Ensure that all equipment is properly maintained and serviced in a timely manner.

● Monitor stock levels and order supplies as needed.

Financial Management

● Manage the operational budget given by the sales team, ensuring cost efficiency.

● Develop and monitor budgets, including staffing, equipment, transportation, and other operational costs/expenses.

● Analyze financial performance and prepare regular reports for senior leadership.

● Identify revenue opportunities through service expansion, client partnerships, and pricing strategies.

Compliance and Safety

● Ensure compliance with industry standards, regulations, and company policies.

● Implement and enforce health and safety protocols.

● Conduct regular audits and inspections to identify and mitigate risks.

Continuous Improvement

● Identify opportunities for process improvements and implement best practices.

● Stay updated with the latest industry trends and technologies.

● Identify & lead initiatives to enhance operational efficiency and service quality.