Operations Manager

The UNM School of Medicine Office for Continuous Professional Learning (CPL) seeks a service-oriented Operations Manager with proven ability to effectively manage in a collaborative environment. The successful candidate will lead and manage the CPL office, including managing operations, training and supervising staff and student employees, evaluating and managing projects, and providing budgeting oversight. This individual will serve as a principal representative and liaison with internal and external constituencies on operational matters and provide day-to-day guidance and leadership as appropriate to the area of expertise. Duties and Responsibilities Operations Provide support, training, and assistance to all CPL staff, Associate Dean, and Directors, as requested or situationally required. Represent CPL by attending, facilitating, and/or providing support to meetings as requested by the Associate Dean. Oversee and monitor compliance with UNM and HSC policies, procedures, and required training. Assist departmental administration and staff with strategic planning. Collaborate with the Associate Dean to develop office policies and procedures; produce and continually maintain documentation of procedures and staff expectations. Assist with program evaluation. Collaborate with the Associate Dean to determine roles and responsibilities of office support staff, organizational structure, and hiring. Directly supervise at least seven regular staff; supervise student employees; provide human resource and policy guidance, coaching, encouragement, and support professional development of lower-graded staff and student employees. Draft or write a wide range of departmental correspondence and/or reports. Learn and utilize available systems (e.g., Smartsheet), programs, and resources to achieve operational and programmatic goals efficiently and effectively. Fiscal Oversight In coordination with the Associate Dean and Senior Fiscal Services Technician: Provide fiscal oversight, budget development, and projection. Monitor the administration of program revenues and expenses. Establish registration fees for CME-accredited activities. Review and/or create internal financial reports. Review and/or approve departmental expenditures. Review and sign timesheets for lower-graded staff and student employees. Attend and provide information for periodic budget meetings with the Financial Analyst and Associate Dean. Review and sign Letters of Agreement; supervise and support the CPL events team; coordinate with relevant CPL personnel in the development and approval of CPL service fees and event-specific budgets. Marketing / Communications Collaborate with web designer/webmaster. Provide a line of communication with HSC Communications Marketing. Approve CPL event entries on the HSC Events Calendar for publishing to the CPL website. Assist in the development, design, editing, and production of promotional materials.