Operations Manager - Vision Excellence

Operations Manager - Vision Excellence

Our Story So Far:

Twelve years back, Lenskart was started by a 26-year old entrepreneur because he wanted to solve the problem of preventive blindness. We had humble beginnings - we spread awareness about eyecare, we took orders for eyeglasses online and shipped them to customers from a warehouse that was the size of a modern-day conference room.

As of today, little by little, Lenskart has served 40 Million people across the globe - helping them see better and lead better quality lives. Simultaneously, we have also built ourselves up to be Asia's largest eyewear company. We have 10,000+ Lenskartians worldwide, more than 1500 Omni channel stores across 175 cities in India, Singapore and Dubai and cut to 2022 - we are shipping a pair of eyewear every 2.5 seconds, from the world's most automated eyewear factory!

In 2022, Lenskart partnered with Owndays and took a majority stake in the Japanese-owned eyewear player that has a deep presence in Asia. With this partnership, we have added an additional 400 stores and extended our reach to 13 countries.

Our Key Investors:

Softbank, ADIA, Kedaara Capital, Steadview Capital, Premji Invest, Temasek, Holding, KKR, Alpha Wave Ventures, Bay Capital

You: In Our Next Chapter:

We've come a long way but we're not there yet.

"Good is not good enough," you'll hear Lenskartians say that often. Our aim is to serve One Billion eyes by 2025 globally. And in this journey, we want to go beyond vision correction to transform the way people see and experience the world. That's our new purpose - and we can only get there through cutting-edge technology and exceptional people.

About the Role:

The Operations Manager Vision Excellence will be responsible for overseeing the optometry services within our retail stores, ensuring the highest standards of eye care and customer satisfaction.

Key Responsibilities:

- Lead and manage the optometry department across all retail locations, including hiring, training, and mentoring optometrists and support staff.

- Develop and implement quality assurance protocols and standards to ensure consistency and accuracy of eyetests across the country.

- Foster a collaborative and positive work environment that promotes professional growth and development.

- Oversee the delivery of optometric services, including comprehensive eye exams, and contact lens fittings.

- Ensure compliance with all regulatory and accreditation requirements.

- Monitor financial performance, optimize resource allocation, and identify opportunities for cost savings.

- Implement evidence-based practices and stay current with advancements in optometry by driving the optometry SME team.

- Maintain a customer-centered approach, ensuring that all customers receive personalized and compassionate care.

- Address complex or escalated customer cases and ensure customer satisfaction and implement improvements based on feedback.

- Collaborate with other departments and leadership to align the optometry services with the overall goals of the organization.

- Enable ongoing education and training to the optometry team to ensure continuous professional development via the Optometry SME.

- Represent the organization in professional associations and at industry conferences.

- Build relationships with optometry colleges, healthcare providers, and other stakeholders.

Qualifications:

- Minimum 10 years of experience in Operations.

- Minimum 3 years Quality Assurance / Process improvements.

- Must have experience of leading large teams of up to 500 people and more - 2 direct reports.

- Preferred Top tier MBA.

- Preferred Six sigma black belt.

- Strong analytical and a deep dive skills.

- Excellent leadership, communication, and interpersonal skills.

- Proven ability to develop and implement clinical protocols and standards.

- Strategic thinker with strong business acumen and financial management skills.

- Experience in a retail setting is highly desirable.

We started with the aim to disrupt eyewear every step of the way and today, we stand as India's Biggest Eyewear Brand and now, have a global footprint across South East Asia, Middle East and Japan.

We constantly raise the bar on our consumer experience and keep talent diversity and density at the center to help us achieve the 'unexpected'.

#Join the Revolution at Lenskart today!