OPERATIONS MANAGER (WAREHOUSE & LOGISTICS)

Key Responsibilities

• Warehouse Management
• Oversee day-to-day warehouse operations, including receiving, storage, picking, and dispatch.
• Ensure proper stock handling, labeling, and organization to maintain inventory accuracy.
• Monitor warehouse performance and implement continuous improvement strategies.
• Logistics & Distribution
• Plan, schedule, and optimize delivery routes and trips to ensure timely distribution with cost efficiency.
• Supervise the logistics team and third-party transport providers to meet delivery KPIs.
• Resolve transportation issues and ensure compliance with safety and regulatory requirements.
• Inventory Control
• Maintain accurate stock levels and implement procedures to prevent stock-outs.
• Monitor and manage inventory aging to reduce and prevent stock obsolescence.
• Coordinate regular stock counts and reconciliations.
• Team Leadership & Development
• Lead, train, and mentor warehouse and logistics staff to ensure high performance and accountability.
• Foster a safety-first culture and uphold operational standards and protocols.
• Reporting & Analysis
• Track and report key operational metrics including delivery trip efficiency, cost per delivery, stock-out frequency, and inventory aging.
• Provide actionable insights to senior management for operational planning and improvements.

Key Performance Indicators (KPIs)

• Number of trips delivered per period with adherence to cost benchmarks
• Zero or minimal stock-outs across all product categories
• Reduction and control of inventory obsolescence
• On-time delivery rate
• Warehouse accuracy and productivity metrics
• Inventory turnover ratio

Qualifications & Experience

• Bachelor’s degree in Supply Chain Management, Logistics, Business Administration, or a related field.
• 5+ years of experience in warehouse and logistics management.
• Strong leadership and team management skills.
• Proficiency in inventory management systems (e.g., SAP, NetSuite, or similar ERP).
• Excellent problem-solving and organizational abilities.
• Strong communication and stakeholder management skills.

Preferred Skills

• Experience implementing cost-saving initiatives in logistics or warehousing.
• Familiarity with lean warehousing practices and process optimization.
• Certification in supply chain (e.g., CSCP, APICS) is a plus.