Operations Manager

Are you ready to take the lead in a role where operational excellence, strategic thinking, and exceptional customer experiences all come together? White Birch Armory is seeking a full-time Operations Manager to join our team in Dover, NH. This is an exciting opportunity for a proven leader who thrives on improving processes, developing high-performing teams, and driving organizational success in a fast-paced and rewarding environment. If you're looking for a career where your leadership truly makes an impact, apply today!

As our Operations Manager, you'll earn a competitive salary of $60,000+ annually. We're also proud to offer A top-tier benefits package, including:

• Employer contributes up to $500 towards health insurance
• 100% Dental Insurance
• Voluntary Benefits
• PTO
• Professional development opportunities
• Flexible schedule
• Growth opportunities
• Mentor/apprentice program
• A 401(k) with company match
• Generous employee discount
• Free classes

WHAT IS YOUR TYPICAL DAY AS OUR OPERATIONS MANAGER

In this full-time role, you'll lead daily operations across multiple departments, ensuring accountability and exceptional customer experiences. Your responsibilities will include collaborating on budgets and strategic goals, partnering with Sales & Marketing and Finance teams, streamlining workflows, coaching managers, and developing long-term operational strategies. You'll oversee customer-facing operations, maintain safety standards, seek efficiency improvements, and communicate key initiatives to staff, fostering a welcoming environment throughout the facility.

THE TYPE OF OPERATIONS MANAGER WE'RE LOOKING FOR

We're searching for someone who can meet the following qualifications:

• Bachelor's degree in business management, business administration, or related field (MBA preferred) OR a combination of education and relevant experience
• 5+ years of diversified operational leadership experience
• Experience developing and improving operational processes and systems
• Strong leadership, communication, and problem-solving skills
• Previous experience managing multiple departments and operational functions

Experience with budgeting, forecasting, process improvement, and organizational strategy is preferred.

ABOUT US

At White Birch Armory, a Service-Disabled Veteran-Owned Small Business (SDVOSB) based in Dover, New Hampshire, we are committed to delivering a high standard of safety, education, and customer experience in the firearms industry. Our team supports a range of services including firearms training, retail sales, and range operations. This role offers the opportunity to build practical skills, contribute to a professional team environment, and work in a setting that values accountability, knowledge, and consistent execution. If you are looking for a structured, hands-on role with clear expectations and growth potential, White Birch Armory offers a strong foundation to develop your career.

If you're ready to lead teams, improve operations, and make a meaningful impact within a growing organization, we want to hear from you! Our initial application process is quick, easy, and mobile-friendly. Apply today!