Operations Manager with Security Clearance
Summary
Oversee a team of Customer Service Representative Supervisors at a Chester facility, ensuring CMS and Maximus standards are met and operations run smoothly.
Position summary: The Operations Manager will be part of a team responsible for the leadership of the CMS CCO Programs. Operations Manager is responsible for the direct oversight of CTI’s Customer Service Representative (CSR) Supervisor workforce at the Chester, VA facility. The Operations Manager ensures that all CTI Supervisors are performing their duties in alignment with CMS and Maximus standards, that production floor operations are running smoothly, and that performance issues are identif…