Operations Manager 營運維護經理

About the Role

The Operations Manager will lead the establishment and subsequent management of Operational Control Centre (OCC) in Taipei, a centralised hub integrating electrical monitoring, grid reporting, and marine coordination. During the initial phase, the role focuses on developing operational procedures and training the incoming controller team. Once the OCC transitions to 24/7 operations, the Operations Manager will oversee the performance and professional development of the shift-based staff, ensuring high standards of safety, compliance, and operational continuity.

Key Responsibilities
In this capacity, you shall take on a broad range of tasks, including but not limited to the following:
-Lead the design and documentation of OCC operating procedures, SOPs and the wider operating model (shift structure, staffing establishment, escalation matrices, reporting lines) ahead of go-live.
-Work with the OCC design and systems contractor(s) to help specify and commission the control room's operational systems, including SCADA-based turbine/electrical monitoring and vessel/personnel tracking and communications tools.
-Develop emergency response, incident-escalation and business-continuity procedures for the OCC, including weather-window and vessel-dispatch decision protocols.
-Contribute to the recruitment, training and competence programme for the initial Operational Controller team, and run trial operations and shadow shifts ahead of go-live.
-Manage, supervise and roster the Operational Controller team across its 24/7 shift rotation whilst working yourself a standard Monday to Friday day shift.
-Own the ongoing training, competence assessment and development of the Operational Controllers, and evolve SOPs and shift-handover protocols as living documents.
-Act as the escalation point for incident and emergency response coordination above the on-shift Controllers, including liaison with vessel operators and site teams.
-Manage the OCC's day-to-day interface with the marine coordination function (vessel manifesting, permit-to-work, weather Go/No-Go decisions) and the HV/grid control function (SCADA monitoring, switching, TPC reporting) - each of which sits within its own technical authorisation chain.
-Monitor and continuously improve OCC performance - alarm response times, vessel coordination effectiveness, tracking and reporting compliance - and report OCC KPIs to O&M leadership.
-Own rostering, absence cover and shift administration for the 24/7 team, ensuring continuous coverage at all times.