Operations Manager

Job Responsibilities

• Oversee the daily operations of the clinic to ensure operational efficiency and service excellence.
• Develop and implement operational strategies, policies, and procedures.
• Lead, coach, and manage clinic operations teams to achieve organisational goals.
• Monitor financial performance, budgeting, and cost control initiatives.
• Ensure compliance with relevant healthcare regulations and company policies.
• Drive continuous process improvements to enhance patient experience and operational effectiveness.
• Work closely with management and healthcare professionals on business development initiatives.
• Manage vendor relationships, procurement, and facility operations.
• Analyse operational performance and prepare reports for senior management.

Requirements

• Bachelor's Degree in Business Administration, Healthcare Management, or a related discipline.
• At least 1 year of management experience, preferably in the healthcare, medical, wellness, or TCM industry.
• Strong leadership, organisational, and problem-solving skills.
• Experience in managing multi-disciplinary teams and daily operations.
• Familiarity with Singapore healthcare regulations and operational standards is an advantage.
• Excellent communication and stakeholder management skills.
• Proficient in Microsoft Office applications.

Preferred Qualifications

• Experience working in the healthcare, medical, clinic, or Traditional Chinese Medicine (TCM) industry will be an advantage.
• Ability to communicate in Mandarin is a plus, as it facilitates communication with Mandarin-speaking patients, practitioners, and business stakeholders where required.