Operations Managers

1. Background

Direct Broadband Mobile Limited is a fast-growing broadband and mobile internet service provider committed to delivering reliable, high-speed connectivity to individuals, homes, and businesses across Nigeria. To strengthen our operational capacity in key regions, we are seeking two experienced Operations Managers to oversee activities in Lagos and Abuja. These roles are central to ensuring smooth operations, service quality, and market growth in line with our corporate objectives.

2. Purpose of the Role

The Operations Manager will be responsible for managing daily operations, supervising teams, driving efficiency, maintaining service standards, and ensuring regulatory compliance. The role requires strong leadership, business acumen, and hands-on operational management skills to support the company’s growth and customer satisfaction.

3. Key Responsibilities

• Operational Management
  
• Oversee end-to-end operations of the Lagos or Abuja office.
  
• Ensure network service delivery meets established quality benchmarks.
  
• Coordinate with technical and customer service teams to resolve escalated issues.
  
• Monitor and optimize resource utilization (staff, equipment, facilities).
  
• People & Performance Management
  
• Supervise, train, and mentor operational staff.
  
• Conduct performance reviews and recommend capacity development.
  
• Build a culture of accountability, teamwork, and excellence.
  
• Business Process & Compliance
  
• Develop, document, and implement efficient operational processes.
  
• Ensure compliance with all regulatory and safety requirements.
  
• Implement internal controls to safeguard company assets and data.
  
• Financial & Administrative Oversight
  
• Manage operational budgets and ensure cost-effectiveness.
  
• Support finance with revenue assurance, billing, and collections follow-up.
  
• Prepare periodic operational and financial performance reports.
  
• Customer & Stakeholder Engagement
  
• Ensure top-quality customer experience and rapid issue resolution.
  
• Engage with key clients, vendors, and regulators in the assigned region.
  
• Represent the company at external meetings, forums, and official functions.
  

4. Deliverables

• Timely and accurate monthly operational reports.
  
• Improved service uptime and customer satisfaction scores.
  
• Reduced operational costs while maintaining efficiency.
  
• Strengthened compliance with industry regulations.
  
• Increased market share in the assigned location (Lagos or Abuja).
  

Requirements

5. Required Qualifications and Experience

• Bachelor’s degree in Business Administration, Operations Management, Engineering, or related field (MBA or professional certification is an advantage).
  
• Minimum of 7 years’ progressive experience in operations management, preferably within telecommunications, broadband, ICT, or technology-driven services.
  
• Proven track record in managing multi-functional teams.
  
• Strong financial and budget management skills.
  
• Excellent knowledge of regulatory and compliance requirements in Nigeria’s telecoms sector.
  
• Strong problem-solving, negotiation, and communication skills.
  

6. Key Competencies

• Leadership and people management.
  
• Strategic and analytical thinking.
  
• Customer orientation and service excellence.
  
• Strong organizational and time management skills.
  
• Proficiency in MS Office and operations-related tools.
  

7. Duty Station

• One position based in Lagos.
  
• One position based in Abuja.
  
  Each manager will oversee all operational activities in the assigned location, with periodic travel to headquarters and other sites as required.