Operations & Onboarding Specialist (Italian Market)
Description
About the role
As an Operations and Onboarding Specialist, you will be the key piece in ensuring that our new customers from the Italian and USA markets understand and adopt Amphora's logistical and technological services from start to finish. You will provide training and support on our platform, ensuring a smooth, efficient, and frictionless transition that optimizes both the customer experience and internal operational workflows.
What you'll do
Main point of contact: Guide the customer throughout their entire onboarding stage, ensuring close and transparent communication.
Training and support: Train new customers on the use of the logistics platform and resolve any technical or process-related doubts.
Expectation management and follow-up: Provide information on delivery status and resolve incidents in an agile manner.
Stock and inventory management: Supervise the receipt of goods and verify that stock is correctly recorded in the system.
Warehouse synchronization: Collaborate directly with the Operations team to ensure correct storage and efficient distribution of products.
Deadline compliance: Ensure agreed delivery conditions and compliance with service levels are met.
Operational efficiency: Analyze incoming goods and identify opportunities to automate and streamline workflows.
Continuous improvement: Collaborate with the internal team to design more agile processes that positively impact business scaling.
What we're looking for
1 to 3 years of experience in Customer Onboarding, Customer Success, Account Management, Logistics Operations, Supply Chain, or related roles.
Academic background: Degree in Business Administration, International Trade, Logistics, or related disciplines.
Nice to have
Highly valued: Previous experience in SaaS, e-commerce, or logistics (3PL) sectors.
Languages
Languages: Native/bilingual Italian, accompanied by an advanced level of Spanish and English (C1/C2).
How you'll work
Mobility: Driver's license B
Hiring process
1. 30' online with Júlia, Talent Acquisition Specialist.
2. 60' in-person interview with the Onboarding team.
Customer Onboarding & Client Relations
E-commerce brands are growing at an unstoppable pace, but many still face logistical challenges that hinder their expansion. At Amphora Logistics, we transform that reality.
We help independent brands scale efficiently, offering comprehensive logistical solutions that combine advanced technology, operational agility, and close service.
Since 2020, we have developed a logistics platform that supports more than 300 clients in Europe and the United States. With a team of more than 200 professionals in Barcelona, Madrid, Italy, and the USA, and using our own warehouse management system, Atenea, we offer real-time visibility, route optimization, and total inventory control. We are driven by the energy of a young team that never tires of growing and innovating.
At Amphora, we believe in moving the needle with purpose, maintaining an inexhaustible attitude, and acting as a single team of warriors. We are driven by a passion to improve, learn, and take on challenges with courage, always focused on generating real and sustainable impact.
Technical Competencies and Languages
Data analysis: High proficiency in Excel and fluency in analyzing operational KPIs for decision-making.
Project management: Ability to coordinate interdepartmental tasks in a structured manner.
Soft Skills and Mobility
Problem-solving and initiative: Ability to respond quickly to unforeseen events and proactivity to propose improvements in onboarding.
Impactful communication: Ability to manage the expectations of demanding customers and coordinate effectively with multidisciplinary teams.
Why Amphora?
🚀 High-impact role: Be the key point in the relationship with our clients and help define how we deliver excellence in logistics.
💡 Innovative and close company: We work in an entrepreneurial, flexible environment with a culture of collaboration.
📈 Rapid growth: Be part of a scale-up company where your work will have visible and immediate results.
🍽️ Flexible compensation: Benefits for dining, transport, and childcare through Coverflex.
🏥 Health and wellbeing: Medical insurance with Adeslas included in the flexible compensation.
🎉 Team culture and wellbeing: Monthly afterworks and an environment that drives your personal and professional development.