Operations Performance Analyst / Senior Executive

Job Responsibilities

• Analyse operational performance data and prepare regular performance reports and management dashboards.
• Support the design, administration and continuous improvement of operational KPIs, performance frameworks and incentive programmes.
• Prepare monthly incentive and performance calculations, ensuring data accuracy, consistency and timely completion.
• Work closely with Operations, HR and Finance to validate performance data and support the monthly payroll process.
• Monitor operational trends, identify performance gaps and provide data-driven recommendations to improve productivity and operational efficiency.
• Maintain performance-related policies, calculation logic, templates and documentation to ensure consistency and governance.
• Support manpower and workforce analysis, including productivity, overtime and resource utilisation.
• Participate in business improvement projects and assist in developing practical performance management solutions.
• Prepare management presentations, reports and ad-hoc analysis to support business decision-making.
• Perform other duties or projects assigned by the department.

Requirements

• Bachelor's Degree in Business, Business Analytics, Finance, Supply Chain, Human Resources, Statistics or a related discipline.
• Fresh graduates with strong analytical ability are welcome to apply.
• One to three years of experience in operations analysis, performance management, business analysis or workforce analytics will be an advantage.
• Strong analytical thinking, problem-solving skills and attention to detail.
• Proficient in Microsoft Excel (Pivot Table, XLOOKUP/VLOOKUP, SUMIFS and other analytical functions).
• Able to work comfortably with large volumes of data and multiple deadlines.
• Good interpersonal and communication skills with the ability to work across different departments.
• Proficiency in Mandarin is required, as this role will work with group systems, reports and documentation primarily maintained in Chinese.
• Experience with Power BI, SQL or other data visualisation tools will be an advantage.

Why Join Us

• Gain exposure to operations management, performance analytics and business planning.
• Work closely with senior management and play a key role in improving operational performance.
• Opportunity to contribute to the design and enhancement of performance and incentive frameworks.
• Develop valuable analytical and business partnering skills in a fast-paced logistics environment.