Operations Process Analyst 2
Posted
Summary
Supports the post-sales function for Itaú's worker payroll loan product: handling customer incidents, preparing tracking materials and reports, following up on demands, and creating supporting materials. Main tools are Excel and PowerPoint, with strong emphasis on analytical and risk-management skills.
You will support the post-sales product function for the worker payroll loan product. You will handle customer incidents, prepare tracking materials and reports, follow up on demands, and create supporting materials while applying analytical, organizational, communication, and risk management skills.
Responsibilities
- Handle customer incidents
- Prepare tracking materials and reports
- Follow up on demands
- Create supporting materials
Requirements
- Ownership mindset
- Analytical ability
- Collaboration
- Verbal communication
- Risk management
- Constructive challenge
- Organization
- Proactivity
- Logical reasoning
- Critical thinking
- Teamwork
- Excel
- PowerPoint
Benefits
- Meal allowance
- Transportation allowance
- Life insurance