Operations & Project Coordinator
Description
Operations & Projects Coordinator |📍London – 2 days in office | 💰Competitive Salary + Benefits
About the Role
Help keep Moonpig's Irish and US operations running smoothly as we grow. This junior project management and operations role combines hands-on coordination with delivery of smaller projects, supported by the New Markets Operations Lead.
You will help progress operational issues, coordinate suppliers and stakeholders, and deliver improvements that support a great customer experience across fast-moving, developing markets.
Key Responsibilities
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Coordinate day-to-day Irish and US fulfilment activity, monitoring dispatch-on-time performance, backlogs, quality and delivery issues; escalate risks and track corrective actions.
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Maintain project plans, milestones, action trackers and risk logs; organise meetings, capture decisions, and follow up with suppliers and internal stakeholders.
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Own smaller operational projects with guidance and coordinate workstreams within larger initiatives.
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Support onboarding of a new flowers fulfilment centre, including on-site card printing, systems integration and readiness for Sunday delivery.
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Coordinate operational workstreams for new propositions such as single-box multi-gift, personalised alcohol and personalised sleeves.
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Support packaging trials and implementation, including giant-card branded packaging, quality improvements and cost reduction.
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Coordinate operational input into supplier reviews, contract renewals, stock-system developments and alcohol launch readiness, working with relevant specialist teams.
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Track readiness across capacity, stock, packaging, cut-offs and contingency plans for peak periods; support peak monitoring and post-event improvement actions.
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Work with Logistics, Supply Chain, Customer Experience, Commercial, Product, Engineering, Finance, Procurement and Legal, providing clear updates and plans.
About You:
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Experience coordinating operational activity, projects or multiple workstreams, gained through employment, an internship or a placement.
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Ability to maintain organised plans and action trackers, prioritise competing tasks and follow through on deadlines.
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Confidence following up with stakeholders, challenging overdue actions and escalating issues when support or decisions are needed.
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Clear written and verbal communication, including concise status updates, meeting notes and escalation summaries.
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Ability to use Excel or Google Sheets to maintain trackers, analyse performance and identify trends or exceptions.
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Practical problem-solving skills, including gathering information, identifying likely causes and coordinating next steps.
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Ability to work collaboratively across teams and with external suppliers.
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Attention to detail and the ability to adapt priorities during busy trading periods.
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Comfort working with data to help guide decisions.
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Experience in a fast-moving operational or e-commerce environment, or with international suppliers, would be helpful.
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An interest in how products are produced, fulfilled and delivered to customers, and in using data, project tools, AI or automation to improve ways of working.
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Flexibility to support operations across time zones where needed.
Interview Process:
- Recruiter Screen 30mins
- Remaining process to be confirmed - the Talent team will walk you through this on your screening call.
Skills
As published by lever · 13 questions · 8 written answers
Basics
Resume/CV, Full name, Pronouns, Email, Phone, Current location, Current company, LinkedIn URL, Twitter URL, GitHub URL, Portfolio URL, Other website
Short answers (1)
- Salary expectation
Pick from a list (4)
- Do You have the Right to Work in the UK?
- Are you currently an employee of PwC?: optional
- Have you been an employee of PwC within the last 2 years but are not currently employed by PwC? optional
- Have you ever been an employee of PwC, having left over two years ago? optional
Written answers (8)
- If yes, please provide details of your right to work, i.e British Citizen, pre-settled status etc and please include any expiry dates if applicable. optional
- We want to make sure you are truly set up for success for your interview with us, so (in accordance with the Equality Act 2010), please let us know if you require any reasonable adjustments as part of the interview process optional
- What is your notice period?
- If you'd like to, please spell out your name how it's pronounced so we know how to say it. optional
- Tell us about a time you had to manage several competing tasks or deadlines. How did you stay organised, decide what to prioritise and ensure things got done? optional
- Describe a time you needed someone else's help or input to get something completed. How did you communicate with them, keep things moving and handle any challenges? optional
- Give an example of a time you took ownership of a task, project or problem without being told exactly what to do. What steps did you take and what was the outcome? optional
- Tell us about a time your priorities changed unexpectedly or something didn't go to plan. How did you respond, and what did you learn from the experience? optional