Operations Research Analyst (Product Manager)

Organizational Location: This position is with the Department of Homeland Security, within U.S. Customs and Border Protection, Office of Human Resources Management, Strategic Transformation Management Division, in the following locations: Indianapolis, IN Minneapolis, MN Washington, D.C. Additional selections may be made for other organizational divisions and/or units within the duty location(s) listed above.

In this position you will serve as an Operations Research Analyst supporting CBP Human Resources Management strategic transformation initiatives through quantitative analysis, performance management, investment prioritization, and resource allocation for HR technology. Provides technical expertise and actionable recommendations to strengthen governance, improve business processes, and inform executive decision-making. This position starts at a salary of $125,776.00 (GS-14, Step 1) to $163,514.00 (GS-14, Step 10) GS Salary: Visit this link to view the locality pay tables by geographic area. If you do not see your geographic area listed, select the "Rest of United States" pay table. Some positions fall under a special pay rate depending on the series, grade level and location of the position. Please visit this link to view special pay rate charts. Salary: Salary listed reflects the rest of U.S. scale and, if applicable, will be adjusted to meet the locality pay or cost of living expenses of the duty location upon selection. Major Duties: Leading advanced operations research analyses to inform strategic planning and critical investment prioritization within the Human Resources (HR) technology portfolio. Developing and refining sophisticated mathematical models, scoring methodologies, and trade-off analyses to evaluate technological initiatives, system enhancements, and competing investment options. Provide authoritative analytical leadership and technical guidance to government and contractor personnel, ensuring all methodologies adhere to federal guidelines and best practices. Design and oversee the implementation of comprehensive performance measurement frameworks and dashboards to monitor key indicators such as processing efficiency, system reliability, and service quality. Prepare and present compelling, data-driven briefings to senior leadership to support evidence-based decision-making regarding resource allocation and portfolio management. CBP employees demonstrate the highest level of commitment to protect and serve the United States of America and to exemplify the CBP Core Values of Vigilance, Service to Country and Integrity. Learn more about CBP's mission, core values and careers at https://www.cbp.gov/about

You must be a U.S. Citizen to apply for this position Males born after 12/31/1959 must be registered with Selective Service Primary U.S. residency for at least three of the last five years (additional details below) All pre-employment processes will be conducted in English You may be required to pass a background investigation CBP follows the DHS Drug-Free Workplace Plan for drug testing procedures As an employee of CBP, you will be joining a workforce that is dedicated to accomplishing our mission while maintaining the trust of our Nation by strictly adhering to all government ethics standards. Your conduct will be subject to the ethics rules applicable to all Executive Branch employees, and to CBP employees specifically, as well as the criminal conflict of interest statutes. Once you enter on duty, these rules include obtaining approval for outside employment or business activity, to ensure such employment or business activity is not prohibited and does not interfere or conflict with performance of your official duties. Please review further details via the following link. DHS uses E-Verify, an internet-based system, to confirm the eligibility of all newly hired employees to work in the United States. Learn more about E-Verify including your rights and responsibilities. Bargaining Unit: This position is not covered under the bargaining unit.