Operations Route Manager

Job Type:

Full-Time, Exempt Position

Job Location:

Chicago, IL

Description:

Eve International Logistics is a third-party logistics company focused on delivering fast and efficient supply chain solutions to customers. The Company was founded in 2017 and has experienced strong growth since its inception. EVE is located in the Lincoln Square neighborhood in Chicago.

We are committed to providing employees with a meaningful work experience and ensuring the culture allows for personal and career development in a collaborate environment. Please see below for more details on the position and apply if you are interested!

We are seeking a detail-oriented and proactive Operations Route Manager to support day-to-day transportation and supply chain operations. This role is responsible for ensuring shipments move efficiently, maintaining accurate information, and delivering exceptional customer service.

The ideal candidate thrives in a fast-paced environment, communicates effectively, and demonstrates strong problem-solving skills. This position will work closely with drivers and dispatchers to monitor and improve lane performance.

Key Responsibilities:

• Track and trace shipments to ensure on-time pickups and deliveries
• Coordinate with carriers, drivers, and internal teams to manage freight movement
• Conduct regular check calls with drivers to monitor shipment status
• Verify shipment details, including pickup/delivery times, locations, and documentation
• Provide timely updates to customers regarding shipment status and any changes
• Deliver high-quality customer service by responding to inquiries and resolving issues
• Identify and troubleshoot issues, implementing solutions to minimize disruptions
• Analyze route performance and report findings to the Operations Manager
• Work directly with drivers and dispatchers to improve performance on assigned lanes
• Perform other duties as assigned.

Benefits:

• Medical, Dental, and Vision Insurance
• Short Term Disability Insurance at no cost to employee
• 401(k) Plan with Company Match
• Profit Sharing Plan
• Paid Time Off
• Holidays