OPERATIONS SHIFT MGR

Q CASINO + RESORT

Casino Operations Shift Manager

BASIC FUNCTION

Oversees daily operations of the Table Games, Slot and Sportsbook (Operations) Departments on assigned shift. Ensures the Operations Department is run according to policies, procedures and IRGC regulations. In the absence of Department Heads from any department, will ensure proper guest service, a professional work atmosphere and duties are being fulfilled in all departments. Keeps all Department Heads informed of day-to-day situations and business needs.

ORGANIZATIONAL RELATIONSHIPS

• Reports to: Casino Operations Manager
• Supervises:
• Table Games Supervisors
• Table Games Dealers
• Lead Slot Tech
• Slot Tech
• Slot Attendant
• Sportsbook Supervisor
• Sportsbook Writer
• Housekeeping
• Other (As needed)

SPECIFIC DUTIES AND RESPONSIBILITIES

• Oversees the scheduling of Slot, Sportsbook, and Table Games (Operations), including scheduling for any training
• Provides Operation informational huddles
• Attendance Enterprise and time card verification for Operations
• Ensures all Operations staff understand procedural standards, game protections and dealing procedures are followed at all times
• Supervising Jackpot Payouts
• Providing a Jackpot Report at the end of the shift.
• Slot Pouch Bank verification
• Offset database verification for all applicable jackpots
• Overrides and Short Pays for hand pays
• Slot Progressive Logs
• Corrects Operations errors and recommends disciplinary actions as necessary
• Assigns departmental duties as necessary
• Ensures excellent guest service, utilizing effective training and communication opportunities
• Ensures honesty and integrity of the Operations Department during assigned shift
• Completes written evaluations and submits to Human Resources in a timely manner
• Monitors and documents disciplinary issues, including attendance and submits documentation to Human Resources in a timely manner
• Ensures compliance with all departmental, company, gaming, state and federal laws, policies and procedures, including Title 31 compliance
• Manages/delegates all inventory issues, such as ordering supplies, inventory control and equipment maintenance
• Assists in administering Operations departmental policies and activities.
• Investigates and resolves guest complaints/disputes for Operations Departments and will assist with other departments, in the absence of applicable department heads
• Investigates and makes decisions regarding situations involving possibly intoxicated guests, or which could result in a guest’s ejection from casino
• Provides approval for personal checks up to $500, in the absence of other authorized personnel
• Other duties as assigned

EDUCATION, TRAINING AND EXPERIENCE

• Must be skilled in all aspects of Casino Operations
• Must possess knowledge and experience with Word and Excel
• 3-4 years Operations experience
• 3-4 years Supervisory experience

STANDARDS OF PERFORMANCE

• Excellent leadership skills
• Excellent oral communication skills
• Excellent written communication skills
• Excellent customer service skills
• Extensive knowledge of Gaming
• Must be able and willing to work non-traditional schedules, particularly nights, weekends and holidays
• Must be knowledgeable of IRGC rules and regulations
• Must be knowledgeable to Q Casino Internal Controls
• Must possess a valid IRGC gaming license

MENTAL AND PHYSICAL REQUIREMENTS

• Standing for extended periods of time.

WORKING ENVIRONMENT AND CONDITIONS

• Inside working environment
• Irregular work schedules, including nights, weekends and holidays

EQUIPMENT AND TOOLS

• General office equipment including, but not limited to:
• Computer
• Copier
• Radio
• Other