Operations Specialist

Purpose
The Operations Support Specialist II will be responsible for processing SCRA/BK checks and performing quality control review based on client and legal procedures, as well as preparing affidavits for client/attorney execution. Drafting and uploading detailed foreclosure chronologies, as well as handling client requests for foreclosure timeline information. The specialist will also assist with all other team related functions, providing clients with updates and process improvement with the team. This position is fully remote and the hours are 11:00AM-8:00PM EST.

Specific Duties, Activities and Responsibilities

Run SCRA/BK Checks
View and confirm SCRA/BK Checks via automation
Perform Quality Control of all SCRA and BK checks uploaded to client systems
Prepare affidavits
Prepare Chronologies
Client Communications surrounding SCRA/Pacer and Chronologies
Assist with process improvement and file management.
Communication with other functional departments regarding performance summaries and process remediation pertaining to SCRA and BK checks

Job Requirements

Bachelor’s Degree required or (3) Default Related Experience
Basic foreclosure knowledge preferred
Experience with Client Systems, Excel, and Word

General Competency Factors

Basic foreclosure knowledge
Other duties, as assigned
Must be proficient in software tools, including but not limited to Word, Excel, Outlook, and the Internet.
Must possess strong written and verbal communications skills.
Must provide excellent customer service to internal and external customers
Identifies and solves issues in a timely manner.
Must be a team player and willing to help others in their department whenever necessary.
Must be extremely organized and be able to multi-task.
Conscientious with respect to work completion, deadlines, time management and attendance.
Takes initiative in face of obstacles and identifies what needs to be done and takes action.
Demonstrates commitment to Firm’s vision, mission, and core values.
Analytical and detail oriented, while working at a fast pace and capable of multi-tasking.
Develops professional relationships and builds rapport with others.
Overall good work ethic and willingness to adapt to change.