Operations Specialist

Purpose
The Operations Specialist III intake position will have the responsibility of efficiently processing, setting up, ordering title, and sending FDCPA letters on foreclosure, claim and delivery, eviction, national foreclosure, and other default related referrals. These tasks must be executed with utmost precision and within the client's specified SLAs. This position will also serve as a crucial escalation point for the National Intake Team in resolving complex impediment issues to advance files forward.

Specific Duties, Activities and Responsibilities

On-board client referrals
Resolve complex impediment issues
Serve as the point of contact for escalations and experience knowledge
Prepare all foreclosure FDCPA Letters
Perform data entry and interpret data
Retrieve, upload, and review mortgage documents
Understand judicial and non-judicial foreclosure setup requirements
Review the payment history of the loan from the servicer
Order Title Searches and monitor for receipt
Review and prepare Demand/Breach letters
Communicate with clients via email and clients systems
Provide assistance with other duties and special projects as needed.

Job Requirements

Bachelor’s Degree Required
5+ years of Default/Foreclosure/Title knowledge Required
BKFS, Tempo and, Equator experience highly preferred
Proficiency with Excel and other Microsoft Office products
Ability to manage and prioritize large caseload
Ability to type at least 60 WPM

General Competency Factors

Must be proficient in software tools, including but not limited to Word, Excel, Outlook, and the Internet.
Must possess strong written and verbal communications skills.
Must provide excellent customer service to internal and external customers
Identifies and solves issues in a timely manner.
Must be a team player and willing to help others in their department whenever necessary.
Must be extremely organized and be able to multi-task.
Conscientious with respect to work completion, deadlines, time management and attendance.
Takes initiative in face of obstacles and identifies what needs to be done and takes action.
Demonstrates commitment to Firm’s vision, mission, and core values.
Analytical and detail oriented, while working at a fast pace and capable of multi-tasking.
Develops professional relationships and builds rapport with others.
Overall good work ethic and willingness to adapt to change.