Operations Specialist / Associate – Logistics & Supply Chain (Hong Kong)

Key Responsibilities
1. On-Site & Daily Execution

• Warehouse Presence: Conduct regular, hands-on site visits to partner 3PL warehouses to monitor daily piece-pick operations, audit inventory, and verify packing accuracy.
• Floor Coordination: Work directly with warehouse staff and courier partners to resolve real-time packing errors, label discrepancies, and daily operational bottlenecks.
• Dispatch Management: Coordinate daily pickups with local and international express couriers, ensuring timely dispatch and smooth postal injection processing.

1. Performance & Vendor Management

• KPIs & SLAs: Establish, track, and enforce operational KPIs and SLAs for 3PL partners to ensure consistent service delivery.
• Administrative & Order Flow: Oversee daily order processing, verify customs paperwork, and maintain end-to-end data integrity across internal systems.

1. Process Innovation & Tech Integration

• Build Scalable Systems: Continuously identify operational gaps and design new workflows for uncharted e-commerce fulfillment territories.
• Bridge Ops & Software: Act as the voice of operational needs by collaborating with product/engineering teams to test, refine, and implement software enhancements.
• Data-Driven Optimization: Analyze daily 3PL performance data using Excel/Google Sheets and internal dashboards to propose actionable operational improvements.

Requirements & Qualifications

• Experience: 1–3+ years in e-commerce fulfillment, 3PL management, or courier logistics. (Promising candidates or recent graduates with relevant internships and exceptional drive will also be considered).
• Location: Based in Hong Kong and fully willing to travel regularly to local partner warehouse sites.
• Languages: Native/fluent in Cantonese and Mandarin (for seamless floor communication with warehouse teams) with professional English (for internal reporting and stakeholder collaboration).
• Technical Aptitude: Highly detail-oriented and tech-savvy. Comfortable learning cloud-based web applications, managing tracking systems, and working with Excel/Google Sheets.
• Startup Mindset: High adaptability, accountability, and resilience. You thrive in fast-paced environments where you proactively fix broken processes rather than waiting for instructions.