Operations Specialist
Operations Specialist are responsible for performing transactions in compliance with regulatory and bank policies and procedures, and adherence to bank security policies and confidentiality of bank records and customer information. They provide customer service to internal and external clients, working closely with deposit operations staff to research and resolve transactional discrepancies.
STATEMENT OF EXPECTATIONS
Chickasaw Community Bank (CCB) expects all employees to comply with the responsibilities of their assigned position to the highest degree of performance. Expectations include but are not limited to:
- Adhere to the bank’s policies and support management decisions and goals in a positive, professional manner
- Represent CCB with a high level of integrity and professionalism
- Maintain knowledge and understanding of banking rules, regulations, laws, and all policies and procedures
- Follow established policies, systems and controls to ensure compliance with regulatory laws, guidance and internal policies
- Knowledge of applicable bank software and programs
- Demonstrate a willingness to adapt to changing business needs and deadlines
- Possess a work ethic that includes neatness and punctuality
- Exhibit a professional, business‐like appearance, and demeanor
- Answer all voicemails and emails within 24 hours of receipt
- Confer with management concerning questions, procedures, necessary information, forms completion, and problem resolutions
- Complete and attend all required CCB training
- Maintain satisfactory attendance
- Perform other duties as they relate to the Bank and its functions
ESSENTIAL FUNCTIONS
- Reconciling, DDA, GL, CD, Teller Cash and CCB Checking Account.
- Balance general ledger accounts and post correcting entries, review and verify the accuracy of transactions to support the financial integrity of the organization.
- I‐Web: Incoming and Outgoing Wires, Mortgage Findings, Currency Orders, ACH Returns, Credit Card Payments, and export ACH Batches for Cash Management Customers.
- Produce various Bookkeeping Reports.
- Performs Remote Deposit Capture functions including maintaining limit logs, verifying and sending daily Merchant deposits, etc.
- Creates and posts ATM Fraud Risk and STAR Network reports, CAM alerts.
- Assists customers with Cash Management, online bill pay, wires, etc.
- Maintain Charge off accounts and report to ChexSystem.
- End of Month Reconciling of CCB accounts, Dormant Accounts; send End of Month dormant letters and High‐Risk accounts.
ADDITIONAL RESPONSIBILITIES
- Back up all Operations Specialist Desks.