Operations Specialist

Responsible for assisting staff by performing various administrative tasks to aid the department in fulfilling legal requests, closing uncollectable accounts, filing insurance/collections claims, processing charged-off loans, and requesting cancellation refunds related to credit union products. Must work as a team player with a positive attitude, ability to multi-task and is comfortable in a changing environment.

Description

Conducts account closures for negative shares according to credit union procedure and reports information to ChexSystems.

• Timely file all claims deriving from a repossessed vehicle or uncollectable loan with the appropriate partner.

• Responds to legal requests such as tax levies, subpoenas, warrants, and garnishments.

• Responsible for adhering to and maintaining Record Retention guidelines in accordance with Federal Regulations.

• Accurately update change of address request as received

• Prepares document packages for legal and subpoena requests.

• Processes monthly charge-offs upon approval.

• Serves as Mortgage liaison as needed with Member First Mortgage and the CLO.

• Assists other personnel and staff as needed.

• Keeps supervisor informed of area activities and of any significant problems or concerns.

• Maintains written procedures for the position.

• Effective verbal and written skills.

• Attend meetings and training as required.

• Ensures work area is clean, secure, and well maintained at all times.

• Keeps up to date on all policy changes and revisions.

• Ensures Bank Secrecy Act, Consumer Identification Policy, and OFAC policies are followed.

• Maintains and projects Essential FCU’s professional reputation and privacy of account information.

Perform primarily sedentary work with limited physical exertion and occasional lifting of up to 25 lbs. Must be capable of climbing/descending stairs in emergency situation. Must be able to operate routine office equipment including telephone, copier, facsimile, and calculator. Must be able to routinely perform work on computer for an average of 6-8 hours per day, when necessary. Must be able to work extended hours whenever required or requested by management. Must be capable of regular, reliable and timely attendance.

Must be able to routinely perform work indoors in climate-controlled shared work environment with moderate noise.

Must be able to perform job functions independently and with limited supervision. Must work effectively as part of a team. Must be able to read and carry out various written instructions and follow oral instructions. Must be able to speak clearly and deliver information in a logical and understandable sequence. Must be able to perform basic financial calculations with accuracy. Must be capable of dealing calmly and professionally with numerous different personalities from diverse cultures at various levels within and outside of the organization and demonstrate highest levels of customer service and discretion when dealing with the public. Must be able to perform responsibilities with composure under stress of deadline, requirements for extreme accuracy and quality and/or fast pace. Must be capable of exercising highest level of discretion on confidential matters.