Operations Specialist

1. Recruitment and retention of service providers (Foxes).

• Find, train and lead the local team of Foxes (contractors and/or employees) responsible for various Tasks around the city (cleaning, relocating, etc).

2. High-quality standards.

• Ensure service quality through training, re-training and daily checkups.
• Low operational error rates and customer complaints.
• Be the first responder for Foxes and clients, providing swift and effective solutions to everyday problems.

3. Achievement of volume and revenue targets.

• Monitor and analyse team performance to identify areas for improvement.
• Ensure weekly order volumes are reached.

4. Efficient equipment utilisation.

• Manage infrastructure, equipment and maintenance for service delivery.

5. WORK SCHEDULE

• Monday to Friday: 15:30-00:00

• Must have:
  • Fluency in Estonian & English
  • Based in Tallinn and available for full-time on-site work.
  • Active B-category driver's license.
  • Basic Google Sheets / Excel skills.
  • Being a people person - love working with people (performing training sessions for candidates, supporting our community of Foxes).
  • Strong discipline (always being on time) and commitment (doing what you promised to do) characteristics.
  • Problem-solving attitude: Quick thinker with practical solutions.
• Good to have:
  • Experience in relevant fields (car washing, mobility, gig economy, B2B fleets, etc) is a big plus.
  • Experience in building and leading teams.

• Be part of a high-growth startup and take the opportunity to grow together with the company.
• Monthly salary 1500-2250€ gross.
• Upon good performance, potential to grow earnings with bonuses and perks, and unlock promotions.
• Standard holiday package.
• Work equipment including work clothes, phone and laptop.

If you’re ready to bring your skills to a fast-paced, innovative environment and make a tangible impact, we’d love to hear from you. Apply now and be part of shaping the fleet operations future with FleetFox!