Operations Specialist - MIS Executive in Gurgaon (Gurugram)

Operations Specialist - MIS Executive in Gurgaon (Gurugram) Company: EnKASH Job Location: Gurugram, Haryana, India Employment Type: Full-time Experience Required: 1 - 2 years Location: Gurgaon Experience: 1-2 years Work mode: In office The role involves processing and managing utility bill payments through the Bharat Bill Payment System (BBPS). The person will handle end-to-end BBPS transactions, ensure timely bill settlements, resolve payment discrepancies, and maintain compliance. Key Responsibilities Process customer bill payment requests via BBPS for electricity, water, gas, DTH, mobile/postpaid, broadband, and other utility categories. Verify biller details, customer IDs, and bill amounts before transaction execution. Monitor transaction status (initiated, pending, success, failed) on the BBPS platform/agent dashboard. Reconcile daily transactions. Handle failed/pending transactions, raise disputes, and coordinate refunds. Maintain transaction logs, generate MIS reports, and support audits. Assist customers/agents with BBPS-related queries, receipts, and payment confirmations. About Company: EnKash is a next-generation fintech innovation startup building products and services to serve the needs of B2B enterprises. We provide financial solutions to all types of businesses: SMEs, startups as well as large enterprises. Our offerings include corporate credit cards and new-age digital banking. Starting our journey in mid-2017, EnKash has created an impact in the fintech space in a very short period. Through automated travel expense management, consolidating & automating all types of payable & collection, we have eased out B2B payment and financial problems for thousands of businesses across multiple industries. Through our state-of-the-art technology, EnKash has been able to help enterprises with their financial management problems; thereby creating value in the B2B fintech space. We are based out of India, with a presence across Mumbai, Delhi-NCR, Pune, and Bengaluru. .