Operations Specialist (Nov 16 Start Date)
This position is no longer accepting applications (closed Nov 4, 2026).
Description
Why TrueAccord?
TrueAccord, a wholly owned subsidiary of TrueML, is a category-defining company. We combine machine learning with a human-based approach to transform debt resolution and to get people on the path towards financial health. Every year, more than 70 million Americans have negative experiences dealing with debt. We are changing this by providing personalized digital experiences that guide lenders and consumers through this challenging financial process.
With a world-class leadership team, passionate team members, and proprietary predictive models trained on years worth of transactional data, TrueAccord is well-positioned to deliver on a huge opportunity: helping millions of consumers to regain and keep their financial footing while lowering the cost of doing business for creditors across many industries.
What You'll Do:
- Manage Workflows & Ticket Queues: Prioritize requests, drive daily ticket queue management, and meet client deadlines and service expectations.
- Maintain Client Portals & Accounts: Upload, review, and maintain precise account information and documentation across internal systems and client portals.
- Validate Records & Legal Media: Review account records, legal documentation, and attorney-related requests to guarantee total accuracy and compliance.
- Execute Payments & Resolve Discrepancies: Process payments, update account records, research discrepancies, and keep core operational data current.
- Process Operations Correspondence: Review and respond to client and internal communications promptly and professionally.
- Collaborate Across Functional Pods: Partner with cross-functional pods within Specialty Handling to balance workloads and adapt as business needs evolve.
Who You Are:
- Detail-Oriented & Analytical: You take pride in producing top-tier work, identifying trends or patterns, and catching subtle errors.
- Tech-Savvy: You are comfortable multi-tasking across software platforms, client portals, spreadsheets (Excel/Google Sheets), and managing multiple system logins.
- Self-Sufficient Learner: You quickly retain complex, specialized procedures and independently find solutions when challenges arise.
- Accountable & Adaptable: You take complete ownership of your work, follow through on commitments, and comfortably adjust as priorities shift.
- Education: You hold a High School Diploma or GED.
- Prior Experience: No prior back-office experience is required—we provide hands-on training for driven individuals eager to take initiative and grow!
What We Offer (Perks & Benefits)
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Flexible vacation
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Medical/dental/vision insurance
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Traditional/Roth retirement savings options
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Company-paid disability and life insurance
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Flexible Spending Account & Limited FSA
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Family-friendly parental leave, volunteer and voting time off
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On-demand wellness platform access for you and 5 friends and family
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PerkSpot discount program for 900+ merchants nationwide
Onsite & Physical Requirements
Personally Identifying Information
Dedication to Diversity & Inclusion
Skills
As published by lever · 11 questions · 2 written answers
Basics
Resume/CV, Full name, Email, Phone, Current location, Current company, LinkedIn URL, GitHub URL, Portfolio URL, What is your age range?, I identify my ethnicity asSelect all that apply, What gender do you identify as?
Short answers (1)
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- Identity Verification: If asked, I consent to providing a valid, government-issued photo ID and having my photograph taken for identity verification and fraud prevention purposes. optional
- Interview Integrity: I agree to conduct all virtual interviews without the use of digital filters, "deepfake" technology, or any AI-enhanced visual/audio modifications. optional
- Non-Assisted Performance: I attest that, unless otherwise directed by my interviewers, I will not use Artificial Intelligence (AI), external prompts, or third-party assistance to generate responses during my interview or any pre-employment assessments.
- Real-Time Assessment: I understand that the Company may require a "live environment" check, which may include a 360-degree view of my immediate workspace to ensure the absence of unauthorized materials or participants. optional
- Consequences of Misrepresentation: I understand that any attempt to utilize fraudulent identification or unauthorized assistance will result in immediate disqualification from the hiring process or, if discovered after hire, summary termination of employment for cause. optional
- Are you legally authorized to work in the United States?
- Will you now or in the future require sponsorship for employment visa status (e.g. H-1B status, OPT/CPT support, EAD filings, etc.)?
- Are you 18 years of age or older? optional
Written answers (2)
- Do you have a preferred name? optional
- What are your preferred pronouns? optional
