Operations Specialist

Under limited supervision, provides administrative support for Day 1 and Day 2 operational processes and transactions. Following established policies and procedures, employees in this job classification reconcile a variety of general accounts, including teller cash, proof adjustments, and cash clearing accounts. Processes wire transfers, EFT claims, ACH claims and reclamations check claims, and is responsible for chargeback processing. Cross-trained to perform all functions within the Operations department.

Essential Functions

1. Researches, verifies and resolves teller balancing issues and prepares and maintains daily reconcilement summaries and other related reports.
2. Provides direction to branch employees regarding branch capture rescans, customer adjustments, and proof adjustments.
3. Investigates, processes, and monitors chargebacks and error resolution cases. Processes check returns received from the Federal Reserve Bank, clearinghouse Bank, and on-us return items (Bank and/or affiliates) to ensure items are processed within regulatory deadlines.
4. Processes Electronic Funds Transfer (EFT) disputes per Reg E requirements and MasterCard Operating Rules, including researching items, opening and resolving cases, preparing customer correspondence, reporting charge offs, and providing provisional and/or final credit to customer accounts.
5. Processes Unauthorized ACH claims and reclamations in compliance with NACHA rules.
6. Processes check claims based on the UCC code and regulations.
7. Processes wire transfers in accordance with Bank policies and procedures.
8. Reports accounts closed for cause to Chex systems and updates records when recoveries are made per the direction of branch management or the ODP Administrator.
9. Cross-trained as a back up to other Operations Specialist in the department.
10. Supports the Community Reinvestment Act through participation in community organizations.
11. Maintains current knowledge of bank regulations. Ensures compliance with all Federal and State regulations, and Bank policies and procedures.
12. Scanning / imaging work.
13. Other duties as assigned.