Operations Specialist
You will build and maintain operational infrastructure, including procedures, service-level agreements, documentation, and scalable workflows. You will manage travel reservations, inventory, vehicle records, security equipment, contracts, calendars, budgets, billing coordination, and expenses. You will lead internal process-improvement initiatives, coordinate with vendors and IT partners, support onboarding, and provide administrative and operational support to the CEO.
Responsibilities
- Build and maintain operational infrastructure, including SOPs, SLAs, and internal documentation
- Create scalable systems for daily operations and long-term growth
- Maintain tools, documentation, and workflows as the central source of truth
- Build traveler profiles and manage reservations for teams and principals
- Track vehicle fleet, insurance, maintenance records, security equipment, and communications equipment
- Maintain accurate, organized, and accessible operational assets
- Lead and support system upgrades, process improvements, and technology rollouts
- Track project timelines, deliverables, and cross-functional coordination
- Draft, track, and manage contracts, engagement letters, and vendor agreements
- Assist with budgeting, billing coordination, and expense tracking
- Manage shift rotations, property schedules, and travel coordination
- Coordinate internal teams and external vendors
- Support onboarding and training on systems and processes
- Provide administrative and operational support to the CEO
- Troubleshoot minor internal-tool issues and coordinate with external IT partners
Requirements
- Background in operations, logistics, supply chain, government, or military environments
- Experience in project management, process development, and contract management
- Organizational and documentation skills with attention to detail
- Familiarity with inventory tracking and basic accounting principles
- Proficiency with Google Suite, spreadsheets, and operational platforms
- Comfort working in a fast-paced, high-accountability environment
- Veteran status or familiarity with military environments
- Experience supporting senior leadership or founders
- Exposure to security operations or high-stakes environments
- Experience running a business or operating with ownership-level responsibility