OPERATIONS SPECIALIST

Job Title: Operations Specialist

Reports to: SVP Deposit Operations Manager

FLSA Status: Non-Exempt – Hourly

Statement of Hire:

At Signature Bank of Arkansas, we are committed to delivering memorable service beyond the customer’s expectation, to include both external and internal customers. We consistently demonstrate our values through teamwork, open communication, integrity, honesty and respect for others. Additionally, we will maintain a professional appearance through dress, conduct and an orderly work area.

A successful Team Member will possess these qualities and be enthusiastic, professional and of high ethics. They will embrace our Mission, Vision and Values and actively contribute to our success.

Job Summary:

The position of Operations Specialist is responsible for a wide range of operational functions and is multi-faceted with critical time schedules and deadlines. Completion of all assigned duties both accurately and proficiently are essential for this position.

Essential Duties, Responsibilities & Expectations:

Exhibit a sense of urgency to provide the finest of customer service at all times and in all forms of verbal and written communications.

May be required to effectively handle any assigned duties including but not limited to the following:

• NSF notices
• Providing customer service over the phone
• Review and Process Unposted and NSF items
• ACH Exceptions and Return items
• Download Digital Banking wire transfers
• Process incoming and outgoing wire transfers
• Send foreign checks for collection
• Stop Payments
• Document editing, tracking and imaging
• Process ACH and Debit Card disputes
• Review all potential fraud items
• Process mobile banking deposits
• Process Chargeback items
• Perform all other tasks requested as they relate to the Bank and its functions

Supervisory Responsibilities: None

Compliance:

All Team Members are accountable for compliance with all laws, regulations and adherence to established internal controls and procedures when performing their job duties. Each Team Member is expected to be familiar with the legal and regulatory requirements and internal controls affecting his or her job responsibilities. It is the affirmative duty of each Team Member to carry out these responsibilities at all times in a manner that complies with all applicable legal and regulatory requirements and internal controls. All Team Members shall be responsible for communicating upward, problems in operations, noncompliance with the code of conduct, or other policy violations or illegal actions. Team Members must participate in required training on pertinent compliance laws and regulations as required by Signature Bank of Arkansas.

All Team Members will be committed to maintaining a high level of compliance with the Bank Secrecy Act and Anti Money Laundering, USA PATRIOT Act and Financial Recordkeeping regulations recognizing that all three acts are important tools in federal efforts to combat organized crime, terrorism and drug trafficking.