Operations Specialist

About the Role

Operations Specialists at Success Academy create the conditions for a safe, welcoming, and well-run school, enabling educators to focus on teaching and scholars to thrive. Reporting to the School Business Operations Manager, they master and independently execute the daily systems that keep school life running smoothly, from student records and family communications to facilities, supplies, and school events. They bring urgency, precision, and sound judgment to competing priorities, follow issues through to resolution, and keep leaders informed.

Key Responsibilities

• Run daily school operations with consistency. Learn and execute Success Academy’s established procedures, independently manage assigned routines and critical transitions, and address deviations promptly to maintain school standards.
• Deliver accurate, timely work. Complete operational tasks and projects with urgency and attention to detail, track outstanding items, and follow through until issues are resolved.
• Maintain reliable records and systems. Keep student forms, attendance records, and relevant scholar health information accurate and current, and use school data systems confidently to support daily operations.
• Uphold exceptional standards for the school environment. Maintain Success Academy’s standards for school design, presentation, cleanliness, and organization, ensuring every space is safe, welcoming, thoughtfully arranged, and ready for learning. Conduct regular walkthroughs, address deficiencies promptly, and coordinate facilities upkeep, ordering, inventory, and vendor support to keep the school consistently at its best.
• Prioritize and communicate effectively. Assess competing needs based on safety, urgency, and instructional impact; follow escalation protocols; and keep the School Operations Manager informed of progress, risks, and recommended next steps.
• Create an exceptional family experience. Make every interaction welcoming, helpful, and responsive, building trusting relationships that help families feel known, valued, and connected to the school community. Provide clear, timely communication, anticipate needs, and resolve concerns with care and follow-through. Help families navigate school routines and understand the purpose behind policies, and coordinate thoughtful communications and well-run events that strengthen engagement and trust.
• Learn and improve continuously. Take responsibility for mistakes, apply feedback promptly, and recommend practical improvements grounded in daily experience and established standards.

Qualifications

• 1-2+ years of professional experience in operations, administration, or a related field, demonstrating increasing levels of responsibility.
• Bachelor's degree preferred.
• Demonstrated ability to exercise discretion and independent judgment in making decisions related to complex operational issues.
• Strong analytical, problem-solving, and decision-making skills.
• Excellent organizational, planning, and project management skills, with the ability to prioritize tasks and meet deadlines.
• Proven ability to develop and implement effective operational processes and procedures.
• Exceptional communication (verbal and written) and interpersonal skills, with the ability to interact effectively with diverse stakeholders.
• Proficiency in utilizing technology to enhance operational efficiency and data-driven decision-making.
• Ability to work independently and collaboratively in a fast-paced, dynamic environment.
• Eagerness to learn, adapt, and contribute to a mission-driven organization.
• Fluency in English is required. Bilingual fluency in Spanish and/or Haitian Creole is preferred.

Work Expectations

• This is a Florida-based role in the Miami-Dade area.
• Role Start: Beginning April 2027.
• Working hours: 7AM - 5PM, Monday - Friday.
• Locations: Five different school sites available throughout Miami-Dade County.

Benefits & Perks

• Medical, dental, and vision coverage through Cigna and VSP — effective on your first day. SA covers 82% of our most popular medical insurance plan, or about $9,000 annually, towards your medical, dental, and vision coverage.
• Free One Medical membership, fully covered through our Cigna medical plans.
• Employees receive a $50 cellphone stipend every month! $600 annually.
• Pre-tax savings accounts for healthcare, dependent care, and commuter expenses.
• Free and confidential counseling through our Employee Assistance Program and Talkspace.
• Enjoy paid time off during summer break, school vacation weeks, and holidays.
• Generous paid parental leave for new parents.

https://info.flclearinghouse.com