Invoice Specialist

About the job

This role is responsible for managing key operational activities across VAS (Value Added Services) products and services, including billing and settlement validation, customer enrollment, operational reporting, service provider coordination, and claims monitoring.

The role ensures accurate and efficient day-to-day operations while identifying operational gaps and driving process improvements. The Specialist will also support product launches and enhancements, maintain operational procedures and controls, and lead small to medium operational initiatives in coordination with internal teams and external service providers.

What You’ll Do:

Billing, Reconciliation & Settlements

• Validate billing statements, invoices, transaction records, and supporting documents before payment processing.
• Perform reconciliation and investigate billing or transaction discrepancies.
• Coordinate with Finance and service providers to resolve variances and ensure accurate and timely settlements.
• Maintain appropriate documentation and controls for billing and settlement activities.

VAS Operations and Product Support

• Manage day-to-day operational activities for assigned VAS products and services.
• Support product launches, pilots, enhancements, and other operational readiness activities.
• Monitor operational performance and proactively investigate exceptions, gaps, and recurring issues.
• Prepare, maintain, analyze, and validate operational reports to support business decisions.
• Ensure operating procedures, process maps, controls, and product-related documentation are accurate and up to date.

Customer & Service Provider Management

• Manage customer enrollment and related operational processes with service providers.
• Monitor service provider performance, including claims processing, turnaround time, outstanding cases, and operational issues.
• Coordinate with service providers to investigate and resolve customer and operational concerns.
• Identify recurring service issues and recommend corrective or preventive actions.

Process Improvement & Operational Governance

• Analyze existing workflows and identify opportunities to improve efficiency, accuracy, controls, and customer experience.
• Develop, document, and standardize VAS operational procedures and work instructions.
• Monitor implementation of agreed process improvements and corrective actions.
• Recommend solutions to address operational risks, recurring issues, and process gaps.

Cross-Functional & Project Support

• Work closely with Sales, Finance, Risk, IT, Operations, CRM, Legal, Marketing, and other relevant teams to deliver operational requirements.
• Coordinate operational requirements for new VAS products, system changes, and process enhancements.
• Lead or independently manage assigned operational improvement initiatives and small to medium projects.
• Track deliverables, dependencies, issues, and agreed actions until completion.

What You Need To Have:

• At least 3 to 5 years of relevant experience in operations, insurance, financial services, VAS, product operations, business development, or a similar environment.
• Hands-on experience in at least several of the following areas:

o Billing, reconciliation, or settlement processes

o Claims or service request monitoring

o Operational reporting and analysis

o Third-party or service provider management

o Product launches and operational readiness

o Process documentation and process improvement

• Strong analytical skills with the ability to identify trends, discrepancies, operational risks, and improvement opportunities.
• Strong working knowledge of Microsoft Excel, including data analysis, reconciliation, and operational reporting.
• Experience coordinating with multiple internal stakeholders and external partners.
• Ability to independently manage assigned operational activities and follow issues through to resolution.
• Experience in insurance, consumer finance, fintech, banking, protection products, or other regulated industries.
• Experience working with insurance companies, brokers, or third-party service providers.
• Experience developing work instructions, standard operating procedures, process maps, or operational controls.
• Exposure to project implementation, system enhancements, user acceptance testing, or product launches.

Job Perks You'll Enjoy:

• Hybrid work set-up
• Permanent dayshift schedule
• Up to 20% variable performance-based bonus
• HMO on Day 1 / HMO with dependents
• Access to mental health coverage and wellness partners
• Wellness Leave and Birthday Leave benefits
• Internal Career Mobility
  

Empower Filipinos with innovative financial solutions at Home Credit Philippines. Click Apply Now and join a company where there are #NoSmallRoles and everyone is important.

At Home Credit Philippines, we believe that everyone has something special to offer. Our motto "No Small Roles, Everyone is Important" is at the heart of everything we do. We think diversity makes our company better and every single job and person here plays a big part in our success. We’re all about creating a welcoming place where everyone feels valued for who they are. This means we make sure that everyone, no matter their background or what they look like, gets a fair chance at jobs, training, and promotions.

When it comes to hiring, everyone gets a fair look. It doesn’t matter where you’re from, what you believe, who you love, whether you have a disability, or any other or any other condition protected under Philippine laws. If you meet the job requirements, you have a chance to get the job.

Come join us at Home Credit, where diversity fuels our innovation. Here, there are #NoSmallRoles and #EveryoneisImportant.