Operations Specialist
Champlain Insurance Group is a fast-growing, specialty, surplus and excess lines insurance enterprise. Which, through our affiliates, Champlain Specialty Insurance Company, WestCongress Insurance Services LLC, and WestCongress Risk Services LLC, offers primary and excess general liability insurance solutions and claims administration throughout the United States
We are in need of an Operations Specialist for our Manchester, NH office to assist with the processing and placement of the insurance products we offer. The Operations Specialist supports the underwriting process and is involved in clearing and logging insurance submissions, data collection and entry, file maintenance and other tasks related to the intake, evaluation, binding, issuance and modification of the insurance products we offer.
As an Operations Specialist you will be asked to utilize our policy administration system to clear and log applications for insurance products; obtain and upload file documentation and perform other data entry and administrative tasks.
Responsibilities:
- Provide support to Account Executives.
- Analyze and screen submissions.
- Issue endorsements and cancellations.
- Issue quotes, binders and policies.
- Respond to and resolve billing inquiries.
- Solicit underwriting information for new and renewal business.
- Request additional information post-bind to complete file.
- File maintenance.
- Maintain service standards by providing timely responses to broker requests and inquiries.
- Provide a superior customer experience.
- Prepare quotes, binders, policies, endorsements and amendments.