Operations Supervisor

AMBA was recognized by U.S. News & World Report as one of its 2026–2027 Best Companies to Work For.

About AMBA

Since 1981, AMBA has been a trusted provider of essential coverage for retired public servants nationwide. Our reach extends to diverse groups, including hardworking public employees, state retirees, educators, military personnel, trade professionals, firefighters, law enforcement, Unions, Alumni groups, Allied Healthcare, and other non-profit associations. As a full-service marketing and membership development company, we proudly offer outstanding insurance services to our vast network of 44 million members across 450+ associations in all 50 states.

Benefits

• Comprehensive benefits package including medical, dental, and vision insurance, spending accounts, and other voluntary benefits.
• Annual Bonus Program.
• Corporate 401(k) matching.
• Generous time off including vacation days, 10 paid company holidays, and paid parental leave.
• Sick time that can be used for both physical and mental wellness days.
• Community Involvement perks, including 1 paid day off each year to volunteer with a local charity of your choice and company volunteer events.
• Free, confidential counseling and support through our Employee Assistance Program (EAP).
• Support & development to cultivate your knowledge and continuing education to support your professional designations.
• Business casual dress code.
• Hybrid work arrangement.

Job Summary:

This role will provide leadership and direction for Underwriters, Account Managers, and/or Placement Specialists working with professional liability insurance and other P&C coverage offerings. This role will also oversee all aspects of policy administration for various commercial lines policies.

The Day-to-Day:

• Accountable leader for direct reports; collaborates with HR, operations leadership, IT, compliance, carriers, vendors, and other functions to resolve issues, allocate resources, and implement improvements.
• Owns service-level outcomes and staffing plans; adjusts priorities, capacity, and resources; approves workload interventions within authority.
• Owns quality performance and corrective action plans; analyzes error trends and implements sustainable controls and improvements.
• Sets team expectations aligned to departmental goals; analyzes KPI drivers, takes corrective action and reports performance and recovery plans to leadership.
• Conducts recurring one-on-ones, sets development goals, evaluates performance and owns coaching plans and formal performance management in partnership with HR.
• Conducts performance evaluations, documents and addresses performance issues, administers progressive discipline with HR guidance, and recommends employment actions within company policy.
• Plans staffing, schedules and coverage; manages attendance, PTO approvals and capacity needs within delegated authority; participates in recruiting and selection.
• Owns resolution of significant operational escalations, evaluates business impact and authorizes corrective steps or escalates to compliance/leadership as appropriate.
• Accountable for team adherence to compliance controls, training completion, remediation, and audit readiness; partners with Compliance on interpretation and material exceptions.
• Approves or sponsors process changes within authority, evaluates operational impacts, coordinates cross-functional rollout, and measures improvement results.
• Prioritizes business needs for enhancements and automation; partners with BAs/IT on requirements, adoption, risks, and measurable results.
• Leads departmental change implementation, resolves cross-team dependencies, and ensures readiness and adoption.
• Makes personnel, resource, and operational decisions within delegated authority and organizational policy; escalates matters beyond scope.
• Sets expectations, builds engagement and accountability, addresses team dynamics, and develops future leaders.
• Other duties as assigned.