Operations Supervisor
Posted Updated
Five Star Solutions, headquartered in Sioux Falls, SD, is seeking a full-time, on-site Operations Supervisor for our Guatemala City location. This role provides dedicated on-site leadership ensuring smooth day-to-day site operations, strong coordination with U.S.-based leadership, and a positive on-site experience for associates. This role is ideal for an experienced operations professional who is highly organized, collaborative, and adaptable as the site continues to grow. We are seeking a motivated and hands-on Onsite Operations Supervisor to support daily operations and lead front-line teams in a fast-paced environment. This role is ideal for someone who thrives on the floor, leads by example, and is passionate about driving performance and accountability.
Responsibilities
- Supervise and support daily onsite operations to ensure efficiency and service quality
- Provide real-time coaching, feedback, and performance management to team members
- Maintain a strong floor presence, actively engaging with staff and handling escalations as needed
- Monitor key performance metrics and implement process improvements
- Ensure adherence to company policies, procedures, and professional standards
- Foster a positive, accountable, and high-performing team environment
- Adapt quickly to changing priorities and operational needs
Qualifications
- 1+ year of experience in a supervisory or team lead role
- Proven track record of effective performance management
- Process-oriented mindset with strong attention to detail
- Willingness to remain hands-on, including high floor presence and phone involvement
- High level of professionalism, reliability, and accountability
- Flexible and adaptable in a dynamic, onsite work environment
As Five Star continues to grow, we are looking for a leader who leads from the front and is a strong communicator with the ability to motivate and guide teams. The ideal candidate would be a solution-oriented thinker who can balance people and process.
Skills
As published by lever · 11 questions · 1 written answer
Basics
Resume/CV, Full name, Email, Phone, Current location, Current company
Short answers (1)
- What is the monthly salary you are looking for? (List in GTQ)
Pick from a list (9)
- I reside in Guatemala and understand I must work onsite in the office at the below address? Avenida Reforma 6-39, Zona 10 Corporativo Guayacan, Guatemala, Guatemala 01010 optional
- How long would your commute to the office take you? optional
- What type of of transportation do you use? optional
- Are you 18 years of age or older? All positions have an age requirement of 18 as a background check is required. optional
- Have you ever been employed with Five Star, Lawrence and Schiller Teleservices or Midco Connections? optional
- Do you have a bilingual skill set? (Speak, Read & Write in English & Spanish) optional
- Do you have previous call center experience? optional
- Do you have at least one year of experience supervising people? optional
- How did you hear about Five Star? optional
Written answers (1)
- If selected Referral or Other above, please list who referred you or how you heard about Five Star Call Centers.