Operations Supervisor

Roles and Responsibilities:

• Manage a team of Virtual Assistants, fostering a positive, productive, and engaging work culture. You’ll ensure each team member understands their goals and has the resources they need to succeed.
• Offer tailored coaching to VAs based on their experience and industry needs. Regularly meet with each VA to discuss performance, set objectives, and provide actionable feedback for growth.
• Attend 2-3 in-person collaborative sessions per week with the core team to strategize, discuss team progress, and plan initiatives that promote continuous improvement in service delivery.
• Leverage your knowledge of various industries to support VAs in delivering industry-specific solutions, addressing diverse client needs, and adapting to new sectors as required.
• Set measurable performance goals, track team progress, and identify areas for improvement. Conduct regular performance evaluations and ensure high standards are consistently met.
• Act as the first point of contact for escalated issues, working to resolve client concerns, mitigate risks, and implement solutions to improve overall team efficiency.
• Encourage VAs to share insights and identify areas for personal and professional development. Develop initiatives that inspire ongoing learning and growth within the team.

Qualifications:

• Minimum of 3-5 years in a supervisory role with a strong background in managing and coaching teams.
• Proven ability to guide and motivate team members, helping them achieve their goals and grow in their roles.
• Broad understanding of various industries and an aptitude for quickly learning new fields to provide guidance to a diverse client base.
• Exceptional verbal and written communication skills, capable of delivering clear, constructive feedback.
• Experience with remote work tools and platforms (e.g., Discord, Gsuite, Asana), and managing teams across different time zones.
• Availability to participate in in-person meetings with the core team 2-3 times a week.
• Analytical mindset with a proactive approach to addressing challenges and improving team processes.

Environment & technology needed for the job:

• Fast reliable Internet connection & reliable electricity
• Professional microphone headset or functional computer microphone equivalent
• Fast, responsive computer
• Clean & professional background/audio environment for video calls with customers

Benefits

• People-focused company with a culture centered on community and personal growth
• Ability to network with executives at one of the fastest-growing companies in the US
• Opportunity to obtain knowledge about many industries simultaneously
• Hybrid work-friendly
• Avenues for rapid promotion & salary increases as the company scales
• Be a part of an early growing customer success team at an early stage, high-growth company
• Competitive compensation