Operations Supervisor

JOB SUMMARY:

The Operations Supervisor is responsible for the day-to-day supervision of distribution, warehousing, material-handling, and assigned recycling and salvage activities along with coordination of transportation services. This position supervises assigned operations personnel, including drivers; coordinates labor, routes, loading and unloading of vehicles, and equipment maintenance; and ensures safe, compliant, efficient service to retail stores, donation sites and community partners. The Operations Supervisor reports to and serves as the backup to the General Manager – Operations (GM-Ops).

ESSENTIAL DUTIES

Responsible for the safe and accurate loading and unloading of trucks and trailers. Ensures proper load security, efficient use of available capacity, complete documentation and timely communication.

Provides visible, hands-on supervision across assigned shifts, warehouses, docks, yards, routes, facilities, and work areas. Participates in the selection, training and coaching of assigned personnel up to and including separation of employment in coordination with the GM-Ops and Human Resources.

Assists with daily dispatch and transportation activities, including store deliveries, donation-site trailer rotation, special pickups, donation drives, salvage runs, trash runs, and other assigned movements.

Coordinates and conducts vehicle and equipment inspections, preventive maintenance, repairs, licensing, and recordkeeping to maintain operational readiness.

Supervises receiving, staging, storage, merchandise rotation, order preparation, shipping, transfer, and distribution of donated and purchased goods. Monitors material volume, storage capacity, dock flow, housekeeping, inventory accuracy, damage and loss. Promptly corrects or escalates congestion, security concerns, and unsafe conditions.

Ensures the effective and secure handling of New Goods and other controlled inventory from receipt through warehousing and distribution.

Responsible for safely opening, closing, and securing assigned facilities, including managing alarm systems, keys, and access controls for authorized personnel for assigned warehouses, yards, and operational facilities.

Supervises assigned recycling, salvage, and waste activities, including textiles, shoes, metal, cardboard, electronic waste, trash, and other designated material streams.

Ensures recycling and salvage materials are properly segregated, weighed, documented, stored, loaded, and released. Maintains accurate records for accounting, vendor reconciliation, environmental reporting, and management review.

Ensures a safe work environment and the safe operation of Agency vehicles and equipment. Corrects unsafe acts or conditions; conducts and supports safety talks and inspections. Confirms that required personal protective equipment is available and used. Responsible for timely accident and incident reporting, supports root-cause review, and follows corrective actions through completion in accordance with the Agency safety program.

Maintains accurate shift, route, equipment, staffing, incident, material, service, and productivity records. Provides clear status updates and exception reporting to the GM-Ops.

Trains assigned personnel to current work instructions and standard operating practices for transportation and warehouse activities.

Demonstrates superior customer service at all times. Responds to transportation and operations complaints in a fair, impartial, timely, and professional manner.

Regular attendance is required to perform the essential functions of the job.

SECONDARY DUTIES

Performs hostling duties and acts as a qualified backup driver when business needs require, ensuring licensing requirements are met.

Performs other duties as assigned by the GM-Ops or CIO.