Operations Supervisor

Depositing & Packaging Supervisor

Department: Operations / ProductionJob Title: Depositing & Packaging SupervisorLocation: McKinney, TexasReports To: Production Manager / Operations ManagerSupervises: Depositing Leads, Packaging Leads, and assigned Production employeesShift: 3rd Shift Classification: Exempt or Non-Exempt, based on final duties and FLSA review

Position Summary

The Depositing & Packaging Supervisor is responsible for the safe, efficient, compliant, and successful operation of Depositing and Packaging activities during the assigned shift. This position provides direct leadership to Depositing and Packaging Leads and oversees employees engaged in the manufacturing, depositing, inspection, and packaging of ILS products.

The Supervisor is accountable for meeting production schedules and efficiency goals while maintaining product quality, employee safety, cGMP compliance, sanitation standards, accurate production documentation, and appropriate staffing.

This position requires the ability to manage multiple priorities in a fast-paced manufacturing environment, respond effectively to production challenges, develop employees and Leads, and work collaboratively with Quality, Maintenance, Warehouse, Sanitation, Human Resources, and other operational functions.

Essential Duties & Responsibilities

Production & Shift Management

• Oversee Depositing and Packaging operations for the assigned shift.
• Review production schedules and establish shift priorities based on production requirements.
• Ensure Depositing and Packaging lines are appropriately staffed and employees are properly assigned.
• Provide direction and support to Depositing Leads and Packaging Leads throughout the shift.
• Monitor production progress, line efficiency, product flow, quality, downtime, and staffing throughout the shift.
• Ensure production remains on schedule and take appropriate action when delays or operational challenges occur.
• Coordinate production changeovers, startup, shutdown, cleaning, and shift transition activities.
• Ensure appropriate materials, equipment, product, and staffing are available to support scheduled production.
• Act as a resource to production employees and fill operational gaps when necessary and qualified to do so.
• Communicate significant production issues, delays, or risks to Operations leadership.

Depositing Operations

• Oversee depositing operations to ensure products are manufactured according to approved Batch Manufacturing Records, specifications, and established procedures.
• Ensure required line checks are performed and documented, including applicable checks for gummy weight, shape, firmness, coating consistency, and overall product quality.
• Monitor process conditions and ensure established machine parameters and production requirements are followed.
• Ensure Cooks and other Depositing employees follow required manufacturing steps and documentation requirements.
• Verify required opening, closing, efficiency, cleaning, use, and shift changeover documentation is properly completed.
• Work with Depositing Leads to identify and address issues affecting product quality, productivity, or line efficiency.
• Ensure product or process deviations are appropriately documented and escalated.

Packaging Operations

• Oversee Packaging operations to ensure products are packaged according to the applicable BMR, Packaging Record, product specifications, and production schedule.
• Ensure employees perform required visual quality inspections and identify potential defects such as inconsistent size, shape, coating, or other visible quality concerns.
• Ensure gummies are packaged in the correct quantities and correct packaging configuration.
• Monitor packaging workflow, including filling, sealing, labeling, inspection, packing, and other applicable processes.
• Ensure appropriate packaging materials and components are being used for the scheduled product.
• Help prevent product, label, lot, and packaging-material mix-ups.
• Ensure Packaging Leads monitor employee production pace and established production standards.
• Coordinate with Quality when product does not meet established requirements.

Quality & cGMP Compliance

• Ensure Depositing and Packaging employees comply with current Good Manufacturing Practices (cGMPs), Standard Operating Procedures, Batch Manufacturing Records, work instructions, sanitation procedures, food safety requirements, and ILS policies.
• Maintain strong floor presence to monitor production practices, employee compliance, and product quality.
• Ensure required in-process checks and quality inspections are completed and documented.
• Immediately address or escalate concerns that could affect product quality, food safety, employee safety, or regulatory compliance.
• Partner with Quality personnel regarding nonconforming product, deviations, documentation discrepancies, and other quality concerns.
• Ensure questionable product is properly identified and controlled according to established procedures.
• Support investigations and corrective actions involving production or quality concerns when assigned.

Employee Supervision & Leadership

• Supervise the day-to-day performance of Depositing and Packaging Leads and assigned production employees.
• Establish clear expectations regarding safety, quality, productivity, attendance, punctuality, teamwork, professional conduct, and cGMP compliance.
• Hold Leads accountable for managing their assigned lines and employees.
• Conduct regular floor observations and provide immediate coaching and feedback.
• Address employee performance, attendance, timekeeping, conduct, and policy concerns in accordance with ILS procedures.
• Document coaching and corrective actions when appropriate and coordinate with Human Resources on employee relations matters.
• Address employee concerns professionally and escalate significant issues when necessary.
• Promote a respectful, professional, accountable, and team-oriented workplace.
• Recognize strong employee performance and encourage continued development.
• Provide input regarding employee performance, training needs, advancement opportunities, and other personnel decisions within the Supervisor's assigned area.

Training & Employee Development

• Ensure new Depositing and Packaging employees receive appropriate job-specific training.
• Oversee training and qualification of employees assigned to production positions.
• Ensure Leads are effectively training employees and consistently communicating operational expectations.
• Identify employee and Lead training gaps and coordinate additional or refresher training when required.
• Support cross-training to improve flexibility and production coverage.
• Coach and develop Leads in leadership, communication, documentation, accountability, production management, and problem-solving.
• Conduct or coordinate required job-specific training for production employees.
• Reinforce cGMP, safety, food safety, quality, sanitation, and operational training.

KPI & Performance Management

• Monitor established Depositing and Packaging KPIs, including production output, efficiency, downtime, waste, and quality performance.
• Review production results throughout the shift rather than waiting until the end of the production day to identify problems.
• Hold Leads accountable for accurate and timely completion of applicable KPI trackers.
• Identify trends or recurring issues affecting production performance.
• Develop and implement appropriate corrective actions within the Supervisor's area of responsibility.
• Communicate material production variances and recurring performance concerns to Operations leadership.
• Support continuous improvement initiatives to increase productivity, improve quality, reduce waste, and minimize downtime.

Production Documentation & Systems

• Ensure Batch Manufacturing Records, Packaging Records, production checklists, cleaning logs, product cards, KPI records, and other required documentation are complete and accurate.
• Reinforce good documentation practices throughout Depositing and Packaging.
• Review production documentation for errors, omissions, or discrepancies.
• Ensure required corrections are completed according to established procedures.
• Verify applicable production transactions are properly completed in NetSuite.
• Ensure Work Order Issue and Work Order Completion activities are correctly documented before applicable work orders are closed.
• Maintain appropriate production and shift records required by ILS.

Equipment & Maintenance Coordination

• Oversee proper setup, operation, adjustment, cleaning, and care of production and packaging equipment within the department.
• Ensure employees operate equipment safely and according to applicable procedures and training.
• Monitor equipment conditions and escalate abnormal operating conditions.
• Coordinate with Maintenance regarding equipment breakdowns, repairs, and non-routine maintenance requirements.
• Monitor production interruptions caused by equipment problems and adjust staffing or production priorities as needed.
• Ensure testing instruments, production tools, and equipment are properly cleaned, handled, and stored.
• Monitor equipment operation with the goal of reducing unnecessary downtime and product waste.

Sanitation & Housekeeping

• Ensure production employees complete required cleaning and sanitation activities.
• Verify applicable A-Cleans, B-Cleans, product changeover cleaning, packaging-area cleaning, and other sanitation requirements are completed.
• Ensure cleaning and sanitation documentation is properly completed.
• Maintain production areas in a clean, organized, and inspection-ready condition.
• Coordinate with Sanitation personnel regarding cleaning needs and production schedules.
• Ensure waste, used trays, packaging material, finished product, and production materials are maintained in their appropriate designated areas.

Safety

• Promote a strong safety culture throughout Depositing and Packaging.
• Ensure employees comply with required PPE, equipment safety procedures, and ILS safety requirements.
• Address observed unsafe behaviors and conditions promptly.
• Ensure workplace injuries, incidents, near misses, and safety concerns are reported according to established procedures.
• Participate in incident investigations and corrective actions when assigned.
• Reinforce appropriate safety practices during production, equipment operation, cleaning, and changeovers.

SOPs, Work Instructions & Continuous Improvement

• Provide operational input into SOPs, work instructions, training materials, checklists, and other production-related documents.
• Assist with identifying procedures that require clarification or improvement.
• Partner with appropriate departments when production processes or documentation require revision.
• Identify opportunities to improve production flow, employee utilization, product quality, sanitation, or efficiency.
• Support implementation of approved process improvements and ensure employees are properly trained on changes.

Shift Communication & Cross-Functional Coordination

• Conduct or support shift-start meetings to communicate production goals, safety topics, quality concerns, staffing assignments, and shift priorities.
• Ensure effective handoff between outgoing and incoming shifts.
• Communicate outstanding production, quality, staffing, equipment, or documentation issues during shift transitions.
• Maintain effective working relationships with Quality, Maintenance, Warehouse, Sanitation, Human Resources, Planning, and Operations.
• Escalate significant concerns to the appropriate department when resolution exceeds the Supervisor's authority.

Supervisory Responsibilities

The Depositing & Packaging Supervisor provides direct or functional supervision of Leads and employees within assigned production areas.

Responsibilities include:

• Assigning and directing work.
• Managing staffing and production priorities.
• Coaching and developing Leads.
• Monitoring employee productivity and performance.
• Managing attendance and timekeeping concerns.
• Ensuring appropriate employee training.
• Addressing performance and conduct issues.
• Administering corrective action consistent with ILS policies and HR guidance.
• Providing performance feedback.
• Supporting employee development and advancement.
• Ensuring policies and expectations are consistently applied across Depositing and Packaging.

Qualifications

• Previous manufacturing or production experience required, preferably within food, dietary supplement, confectionery, gummy, or another regulated manufacturing environment.
• Previous supervisory or leadership experience required.
• Experience leading hourly production employees in a fast-paced manufacturing environment strongly preferred.
• Working knowledge of cGMP requirements and manufacturing documentation practices.
• Experience working with Batch Manufacturing Records, production records, SOPs, and work instructions preferred.
• Demonstrated ability to manage multiple production lines, staffing priorities, and competing operational demands.
• Experience monitoring production KPIs and operational performance.
• Strong computer skills and ability to work with manufacturing systems and production data.
• Experience with NetSuite or another ERP/manufacturing system preferred.
• Strong written and verbal communication skills.

Knowledge, Skills & Abilities

• Frontline manufacturing leadership
• Production planning and execution
• Employee coaching and accountability
• Depositing and packaging processes
• cGMP and food manufacturing requirements
• Quality and process control
• Production KPI management
• BMR and manufacturing documentation
• Safety and sanitation leadership
• Problem-solving and decision-making
• Equipment and process troubleshooting
• Training and employee development
• Cross-functional communication
• Conflict management
• Continuous improvement
• Time management and prioritization

Physical Requirements

The position requires regular presence on the manufacturing floor and may require:

• Standing and walking for extended periods.
• Frequent movement between Depositing and Packaging production areas.
• Bending, reaching, and repetitive activities.
• Working around manufacturing and packaging equipment.
• Moving production or packaging materials within established safety requirements.

Reasonable accommodations may be made to enable qualified individuals to perform the essential functions of the position.

Work Environment

The Depositing & Packaging Supervisor works primarily within a food manufacturing environment and is regularly exposed to active manufacturing and packaging operations.

The Supervisor is expected to follow and enforce all applicable ILS requirements related to safety, sanitation, hygiene, PPE, food safety, quality, and cGMP practices.

Leadership Expectations

The Depositing & Packaging Supervisor is expected to demonstrate:

• Strong floor presence and ownership
• Accountability and follow-through
• Fair and consistent employee management
• Professional and respectful communication
• Production urgency without compromising safety or quality
• Sound judgment and problem-solving
• Attention to detail
• Employee development and coaching
• Cross-functional teamwork
• Commitment to quality and continuous improvement
• Consistent application of ILS standards and expectations