Operations Supervisor

SUMMARY

Reporting to the Operations Manager, the Operations Supervisor will be responsible for all facets of the operations on the shift. This involves leading all aspects of health and safety, operational performance, customer relations, continuous improvement, and people development.

SHIFT: Monday to Friday 8:30am-5:00pm

RESPONSIBILITIES

Oversee loadouts of multiple sites, ensuring relevant information and performance metrics are shared with Delivery Teams and internally with Team.
Train, observe and coach the Driver Teams to achieve results through weekly road audits; participate in the performance management process of your Team; support Talent Development; utilize the leadership competencies for others and self-development.
Gatherer information via daily calls to customers, analyze and understand successes and failures in meeting KPI goals, identify opportunities for continuous improvement, and handle all disciplinary situations appropriately and promptly with appropriate supporting documentation.
Collaborate and participate in various KPI-related projects with our Customers and Delivery Partners on a regional or national basis Collaborate an participate in various KPI-related projects with our Customers and Delivery Partners on a regional or national basis.
Investigate and respond promptly to missing or damaged items, claims, customer escalations, and calls from Drivers, Helpers, Dispatchers, Team members, and Brokers.
Follow up with Drivers on their deliveries, proof of deliveries, and service deviation forms, ensuring Drivers abide by customer-selected time windows and service level requirements.
Participate in internal Team meetings to review the previous week’s results and action plans.
Bill routes in company software and tools as per DP contracts
Perform and document stand-up briefs, deliver associate training and timely feedback, and perform floor audits and vehicle inspections
Schedule the labour requirements for the next day and coordinate amongst the Team to ensure production goals get met within the budgeted cost structure and labour requirements
Maintain close interaction with Customers to develop strong relationships while assessing service needs and sharing opportunities and challenges where appropriate

EXPERIENCE

Five (5) years Distribution experience (3PL experience would be an asset)
At least two (2) years supervisory experience, preferably in a 3PL Operations role
Computer literacy in MS software.
Proficiency with Warehouse Management Systems (WMS)
Exemplary attendance and punctuality

COMPETENCIES

Customer Centricity
Fostering Culture
Collaboration
Problem Solving & Decision Making
Managing Through Change
Developing Self & Others
Planning & Results Orientation
Communication
Always Improving Mindset
Business & Financial Savvy

EDUCATION

Preferably a College Diploma in Business Management with focus in Logistics Management and/or the equivalent in experience.