Operations Supervisor

Schedule : Monday to Friday from 9AM to 5:30PM
SUMMARY
Reporting to the Operations Manager, the Operations Supervisor will be responsible for all facets of the operations on the shift. This involves leading all aspects of operational performance, customer relations, continuous improvement, and people development.

RESPONSIBILITIES

Schedule the labour requirements for the shift to ensure production goals are met within the budgeted cost structure.
Complete shift briefings to ensure the effective communication of relevant information to all employees.
Assign and follow up with operators and warehouse staff on the length of time required for tasks to be completed by noting tasks assignments and communicating approximate time of completion,
Ensure the sequences of orders are picked based on priority shipments and priority customers therefore reducing extensive waiting times for drivers, RUSH loads and late deliveries,
Hold Team Leaders accountable for ensuring proper picking and packing procedures are followed and that all production meets or exceeds Client’s quality standards.
Monitor, analyze and report daily/weekly departmental performance through effective KPI tracking and data collection for respective shift.
On a daily basis approve all labour hours using UKG in adherence with company policies, maintaining accurate record keeping ensuring proper payment of employees for the shift and cost allocation to customer accounts.
Provide daily feedback to employees through coaching and administer performance appraisals. Handle all disciplinary situations appropriately and in a timely manner with appropriate supporting documentation.
Maintain close interaction with customers to develop strong relationships while assessing service requirements; communicate where appropriate.
Maintain a clean and safe work environment.
Fulfill the duties of a supervisor under the Occupational Health and Safety Act including; safety, violence and harassment laws.
Assumes additional related responsibilities as required.

EXPERIENCE

Five (5) years of experience in the distribution industry (experience in a 3PL environment would be considered an asset).
At least two (2) years of supervisory experience, preferably in a 3PL operation.
Must be able to operate all material handling equipment, including Reach Truck, Dock Stocker, and Walkie.
Proficient in Microsoft Office applications.
Proficient in Warehouse Management Systems (WMS).
Demonstrates excellent attendance and punctuality.

COMPETENCIES

Bilingual (English and French) as the incumbent will communicate with individuals outside of the province of Quebec.
Customer Centricity

Fostering Culture

Collaboration

Problem Solving & Decision Making

Managing Through Change

Developing Self & Others

Planning & Results Orientation

Communication

Always Improving Mindset

Business & Financial Savvy

EDUCATION

Diploma degree in Supply Chain Management, Logistics, Business Administration, or combination of education and related experience