Operations Supervisor

RESPONSIBILITIES:

Schedule the labour requirements for the shift to ensure production goals are met within the budgeted cost structure.
Complete shift briefings to ensure the effective communication of relevant information to all employees.
Assign and follow up with operators and warehouse staff on the length of time required for tasks to be completed by noting tasks assignments and communicating approximate time of completion.
Ensure the service level requirements for all inbound/outbound shipments are met.
Ensuring proper put away, picking and packing procedures are followed and that all production meets or exceeds Client’s quality standards.
Flag priority orders and revise schedules to meet outbound orders.
Provide daily feedback to employees through coaching and administer performance appraisals. Handle all disciplinary situations appropriately and in a timely manner with appropriate supporting documentation.
Maintain close interaction with customers to develop strong relationships while assessing service requirements; communicate where appropriate.
Maintain a clean and safe work environment.
Fulfill the duties of a supervisor under the Occupational Health and Safety Act including; safety, violence and harassment laws.
Assumes additional related responsibilities as required.

EDUCATION:

Preferably a college diploma in business management with focus in logistics management or the equivalent in experience

EXPERIENCE:

Five (2) years Distribution experience (3PL experience would be an asset)
At least two (1) years supervisory experience, preferably in a 3PL Operations role
E-Commerce experience is an asset

COMPETENCIES:

Customer Centricity
Fostering Culture
Collaboration
Problem Solving & Decision Making
Managing Through Change
Developing Self & Others
Planning & Results Orientation
Communication
Always Improving Mindset
Business & Financial Savvy