Operations Supervisor
Posted Updated 12
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Description
Title: Operations Supervisor
Location: Tonawanda, NY
Compensation: $60,000 - $75,000/annually, based on experience.
About NOCO
Since 1933, NOCO has been a family-owned energy and home services company serving Western New York. We deliver fuels, natural gas, electric supply, solar, HVAC, generators, plumbing, and more to homes and businesses across the region. That includes rural communities that have counted on us for generations. Our culture is built on one simple idea: We Start With Yes.
What We Are Looking For
The Operations Supervisor is responsible for overseeing and supporting the day-to-day administrative and operational functions of the generator division. This role supervises the Operations Coordinator and Receptionist while ensuring operational processes, permitting activities, scheduling, invoicing, customer communication, vendor coordination, and project administration are completed efficiently and accurately.
The Operations Supervisor works closely with operations leadership, field teams, vendors, municipalities, utility providers, and customers to support generator installation and service operations. This position plays a key role in driving organization, accountability, customer experience, and operational efficiency across the department.
What You Will Do
- Supervise and support the daily activities of the Operations Coordinator and Receptionist
- Provide guidance, training, and performance feedback to administrative team members
- Assist in developing and improving operational workflows, processes, and administrative procedures
- Help prioritize departmental workload and ensure tasks are completed accurately and on time
- Partner with the Generator Operations Manager to support departmental goals and operational initiatives
- Monitor administrative and operational processes to identify areas for improvement and increased efficiency
- Coordinate vendor setup and maintain vendor documentation and records
- Create and manage purchase orders to support generator installations and service operations
- Receive products in ServiceTitan and accurately enter equipment serial numbers as needed
- Review and approve vendor invoices for processing and payment
- Review sold jobs and initiate the permitting process for generator installations
- Research and review town, village, and city permit requirements, including obtaining all required applications and supporting forms
- Coordinate with corporate teams to obtain certificates of insurance and related documentation for municipalities when required
- Contact customer electric and gas providers to coordinate utility service setup and requirements
- Coordinate propane site surveys and installation-day connections for NOCO propane customers
- Complete permit applications, submit required documentation, and process permit payments with municipalities
- Schedule installation appointments and maintain communication with customers throughout the installation process
- Contact customers to verify payment status and assist with financing documentation when needed
- Register installed equipment and process extended warranty purchases and documentation
- Verify maintenance agreements are accurately entered into ServiceTitan
- Follow up to ensure final inspection certificates are received and uploaded into ServiceTitan
- Process and coordinate warranty claims with manufacturers and vendors
- Complete weekly and monthly job closeouts and reconciliation activities within ServiceTitan
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The statements herein are intended to describe the general nature and level of work performed by employees. They are not to be construed as an exhaustive list of responsibilities, duties, and skills required by personnel so classified. Furthermore, they do not establish an employment contract and are subject to change at the discretion of the Company
NOCO is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.
What You Will Need
- Minimum of 2 years of experience in an administrative support or operations coordination role
- Experience within a related industry such as electrical, construction, HVAC, plumbing, or similar field preferred
- Experience working with contracts, permits, municipal requirements, or related processes preferred
- Prior supervisory or team leadership experience preferred
- Strong verbal and written communication skills
- Excellent interpersonal, customer service, and relationship-building abilities
- Strong organizational skills with exceptional attention to detail
- Ability to build and maintain positive relationships with Code Officers, municipalities, vendors, and customers
- Proficient in Microsoft Office Suite and related business software; experience with ServiceTitan preferred
What We Offer
- Competitive compensation package
- Generous medical insurance offerings
- Dental and vision plans
- Company-paid life insurance
- Company-paid short-term disability
- 401(k) with company match
- Health savings accounts
- Generous Paid Time Off policies
- 7 paid holidays
- Employee and family assistance program
- Company-paid training
- Safety incentives
- Years of service incentives