Operations Supervisor

Summary: Assist the Branch Manager in supervising the Teller Line, New Accounts, and providing customer service.

Essential Duties and Responsibilities: include the following. Other duties may be assigned.

• Supervisor will provide back up to Tellers and New Accounts
• Responsible for helping with Teller balancing and finding offage’s
• Main point of contact for wires, cashier’s checks, and approvals
• Responsible for Teller Drawer counts
• Opening and closing of the Branch

Competencies: To perform the job successfully, an individual should demonstrate the following competencies :

1. Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service ; Responds to requests for service and assistance; Meets commitments.
2. Interpersonal Skills - Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things.
3. Oral Communication - Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions.
4. Ethics - Treats people with respect; Keeps commitments; Inspires the trust of others; Works with integrity and ethically; Upholds organizational values.
5. Organizational Support - Follows policies and procedures; Completes administrative tasks correctly and on time; Supports organization's goals and values; Benefits organization through outside activities; Supports affirmative action and respects diversity.
6. Attendance/Punctuality - Is consistently at work and on time; Ensures work responsibilities are covered when absent.
7. Dependability - Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals. Completes tasks on time or notifies appropriate person with an alternate plan.
8. Teamwork - Balances team and individual responsibilities; exhibits objectivity and openness to others' views; gives and welcomes feedback; Contributes to building a positive team spirit.