Operations Supervisor

JOB SUMMARY:

The Operations Supervisor supports the day-to-day operations of Guest & Event Management Services

(GEMS), helping to ensure a welcoming, professional, and seamless experience for guests, visitors, meeting

attendees, and event clients across the Cathedral and Virginia Mae Center (VMC). Serving as a frontline

operational leader, the Operations Supervisor supports Front of House operations, VMC operations, and

Cathedral meetings, programs, and events, including managing the floor and coordinating staff and operational

needs during assigned shifts.

The position provides hands-on leadership for guest services, event execution, room and venue readiness,

reservations and billing, property management systems, housekeeping, and facilities coordination. The

Operations Supervisor responds to guest and client needs, troubleshoots operational and technology issues,

coordinates with departments across the Cathedral, and provides day-to-day direction, coaching, and support

to staff. The position helps ensure that established procedures and Cathedral standards for hospitality, safety,

cleanliness, and service are consistently maintained.