Operations Supervisor - Westin Gwinnett Hotel - (Full-time) $18 an hr.

Join the AAA Parking family and be part of an exceptional guest experience!

AAA Parking is looking for a professional, service-minded leader to join our team as an Operations Supervisor for the Valet Department at The Westin Gwinnett Hotel location.

As an Operations Supervisor, you’ll oversee daily valet shift operations, guide the valet team, and help deliver an exceptional guest experience from arrival to departure. If you enjoy leading by example, coordinating a fast-paced hotel operation, and supporting a service-focused team, this could be the opportunity for you!

Why Join AAA Parking?

• Build your career while leading daily operations in a dynamic hospitality environment
• Lead and support a team while strengthening your hospitality and operational leadership skills
• Work alongside a premier hotel team at the Westin Gwinnett Hotel
• Make a lasting impression by delivering exceptional guest service
• Become part of a family-operated company with 65+ years of parking industry experience

What You’ll Do

Deliver Exceptional Guest Service

• Lead the valet team in providing prompt, courteous service to arriving and departing guests.
• Address guest questions and service concerns professionally, escalating unresolved matters to management.
• Monitor vehicle retrieval times, guest queues, and service delivery to keep arrivals and departures moving efficiently.
• Ensure team members communicate parking procedures, rates, and hotel information accurately.
• Coordinate appropriate guest assistance and keep accessible routes and loading areas clear.
• Step in to assist with greeting guests, luggage, and valet service during peak periods.

Oversee Valet Operations & Vehicle Handling

• Verify accurate valet ticketing, vehicle condition checks, and vehicle location records.
• Direct parking and retrieval activities, vehicle staging, and traffic flow to support safe, efficient operations.
• Monitor key control and verify that vehicles are released only through established guest verification procedures.
• Review shift tickets, parking transactions, and cash-handling records, where applicable, and report discrepancies to management.

Represent AAA Parking Professionally

• Lead by example and reinforce AAA Parking’s appearance, conduct, and guest service standards.
• Ensure the valet stand, drive lanes, parking areas, and equipment remain clean, organized, and ready for service.
• Consistently represent both AAA Parking and our hotel partner with professionalism.

Lead the Team & Coordinate Each Shift

• Assign shift duties, coordinate breaks and coverage, and adjust team deployment to hotel occupancy, events, and guest demand.
• Conduct shift briefings, train and coach team members on service procedures, and communicate operational updates and shift handoffs.
• Coordinate with hotel front desk, bell services, security, and management; report staffing needs and operational concerns promptly.

Prioritize Safety & Security

• Reinforce safe driving, vehicle handling, key security, and pedestrian safety procedures throughout each shift.
• Respond promptly to accidents, injuries, vehicle damage, and security concerns; notify management and complete required incident documentation.
• Inspect valet areas and equipment, address immediate hazards within your authority, and escalate maintenance or safety issues.

The AAA’s of Service

At AAA Parking, exceptional service starts with three simple principles:

Attitude – Bring a positive, can-do attitude and a genuine passion for helping others.

Appearance – Maintain a polished, professional appearance that reflects the high standards of AAA Parking and our valued clients.

Assistance – Look for opportunities to help. Go the extra mile to make every guest feel welcomed, valued, and cared for.

About AAA Parking

For more than 65 years, AAA Parking has been a family-operated leader in the parking industry. Our mission is to create exceptional experiences for both our customers and our employees.

We believe that when we bring the right Attitude, Appearance, and Assistance to every interaction, we create experiences built on quality, honesty, and professionalism.

Ready to join the team?

If you’re a dependable, hands-on leader who enjoys supporting a team and delivering outstanding guest service, we’d love to have you become part of the AAA Parking family!