Operations Supervisor
About Zūm:
Responsibilities:
Operational Excellence & Performance Management
-
Oversee day-to-day transportation operations, including scheduling, staffing, route assignments, and field trip/charter coordination
-
Monitor and analyze operational KPIs using Zum's IT infrastructure, implementing corrective actions to exceed performance targets
-
Partner with the Location Manager to maintain operational readiness, respond to real-time challenges, and ensure facilities are organized, safe, and efficiently operated
-
Collaborate with the Maintenance Manager to ensure fleet readiness and regulatory compliance while supporting budget management through monitoring of labor costs and operational expenses
Team Leadership & Development
-
Directly supervise and coach the staff, providing guidance, feedback, and professional development
-
Collaborate with HR, Recruiting, and Safety teams to execute hiring plans,maintain adequate staffing levels, and investigate and resolve employee concerns
-
Build a culture of accountability, ownership, and continuous improvement by conducting regular one-on-ones, performance reviews, and development planning with direct reports
-
Identify and develop high-potential team members for advancement opportunities
Safety, Compliance & Customer Service
-
Champion a behavioral safety culture that prioritizes the well-being of employees, students, and the community while ensuring compliance with all state, federal, DOT regulations, company policies, and customer contract requirements
-
Review incident reports, oversee accident/incident reporting procedures, and maintain accurate documentation
-
Maintain strong relationships with internal and external customers, ensuring service expectations are consistently met or exceeded
-
Respond promptly to customer inquiries, service issues, and operational concerns with professionalism and urgency while acting as an escalation point for problem resolution
Qualifications:
Basic
-
2+ years of experience maintaining client relationships and managing accounts in an operational setting
-
2+ years of supervisory or people-leadership experience managing teams of 25+ employees in fast-paced, time-sensitive operational settings (e.g., transportation, field services, logistics, hospitality, or similar industries)
-
2+ years of experience managing day-to-day operations in complex, time-sensitive environments such as transportation, field services, logistics, hospitality, or similar industries
Preferred
-
Bachelor's degree in Business Analytics, Business Management, Operations Management, or related field, or 4+ years of equivalent professional experience in operations leadership
-
Experience in a unionized environment and familiarity with collective bargaining agreements (CBAs)
-
Experience in K-12 transportation or working with school district customers
-
Proficiency with transportation management systems, fleet management software, or operational IT platforms, and Microsoft or G Suite applications (Sheets, Docs, Slides, etc.)
-
Exceptional organizational skills with the ability to effectively manage concurrent priorities and deadlines
-
Demonstrated track record of developing direct reports and building high-performing supervisory teams
-
Strong communication and interpersonal skills with the ability to influence and collaborate across all levels of the organization