Operations Support Agent-Associate

What can you expect as a FedEx team member?

• Career Mobility and Development: When you join FedEx, you’re joining a team with possibilities that literally span the world—from opportunities for advancement and location transfer, to training and leadership programs.
• Total Compensation and Benefits Package: We want to keep our employees for a long time, so we offer competitive benefits, opportunities for flexible work arrangements, and programs to support well-being.

Equal Opportunities

Our greatest asset at FedEx is our people. We are committed to building a diverse, equitable and inclusive workforce, and offer equal opportunities, fairness and respect to all regardless of who you are. We encourage you to apply even if you feel your experience does not align with all the aspects in the job description as you could be exactly who we need for this or another opportunity.

We do not tolerate discrimination or harassment based on race, color, ethnicity, national origin, religion, sex, age, genetic information, citizenship, disability, marital status, pregnancy, sexual orientation, gender identity, gender expression, veteran status or any other characteristic protected under national, state or local laws. We will reasonably accommodate team members and third parties with physical and mental disabilities.

" Please note that the Job will close at 12am on Posting Close date, so please submit your application prior to the Close Date"

Company:

MER FedEx Express Intl BV DXB

City:

Dubai

Scheduled Weekly Hours:

48

Worker Type:

Regular

Posting Start Date

3-Sept-2026

Posting Close Date:

8-Sept-2026

Job Family:

FXE-MEISA: Operations Support Agent

Position Summary:

"Please note that the Job will close at 12am on Posting Close date, so please submit your application prior to the Close Date"

Grade - 4

Provides administrative and operational support to Hub Operations, ensuring efficient coordination of workforce scheduling, employee administration, reporting, training, procurement, and compliance activities. Maintains key operational records, supports ISO compliance measures, SharePoint administration, records management, and Health & Safety programs, while coordinating with Operations, HR, Finance, Procurement, and other stakeholders. Responsible for accurate reporting, document control, compliance tracking, employee engagement initiatives, and continuous improvement activities to support safe and efficient hub operations.

Minimum Requirements

• Minimum 3-5 years experience, preferably with logistics background
• Flexibility to work shifts, including weekends and public holidays, as required.
• Preference will be given to candidates currently based in the UAE.
• High school diploma or equivalent required; Bachelor's degree or Diploma preferred.
• Experience in administrative support, operations coordination, HR administration, or business support functions preferred.
• Proficient in Microsoft Office applications, particularly Excel, PowerPoint, Outlook, and Word.
• Experience using workforce scheduling systems, HR systems, or time management applications is an advantage.
• Strong organizational, planning, and prioritization skills.
• Excellent written and verbal communication skills.
• Demonstrated ability to manage multiple tasks and meet deadlines in a fast-paced operational environment.
• Strong attention to detail and accuracy.
• Effective stakeholder management and follow-up skills.

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Responsible for the completion of defined processes and procedures to deadline, ensuring accuracy, completeness, and compliance with relevant internal and external standards. Identifies anomalies as they arise and uses judgement based on rules and procedures to resolve. For complex issues, may escalate to senior team members. Plays a critical role in running Sort operations for both DWC and DXB facility ensuring connections on FedEx, CLH and intra hub trucking connectivity. Liaises with Authorities for operational requirements.

Accuracy & Attention to Detail; Microsoft Office & PC Skills; Planning & Organizing Skills; Interpersonal Skills; Problem Solving Skills

Bachelor