Operations Support Analyst

Our client is a global VAT and tax compliance specialist, part of one of the largest tax recovery groups in the world — operating across multiple jurisdictions and servicing clients worldwide.

They call their Operations Support team "The All-Rounders." That should tell you everything about what this role demands.

The Role

This is a cross-functional, high-impact analyst position sitting at the heart of the business — managing compliance cases, driving R&D initiatives, leading internal projects, and liaising directly with clients, tax authorities, and stakeholders across the globe.

You won't be siloed. You'll work across departments, jurisdictions, and problem types — building deep expertise in global VAT and US Sales Tax while contributing to the operational engine of a fast-moving international business.

Important to note: The first 12 months are structured as a foundational learning period — building core knowledge of systems, processes, and workflows before stepping into more complex, high-impact responsibilities. This is a long-game role for someone who wants to be built properly.

What You'll Be Doing

Compliance Case Management

• Manage a broad range of VAT and US Sales Tax cases to timely, accurate resolution
  
• Proactively tackle emerging case types through research and process updates
  
• Lead consulting cases with tailored, practical solutions for clients
  
• Identify trends and document solutions to drive continuous improvement
  

Project Management

• Lead and execute key projects critical to business operations
  
• Collaborate cross-functionally to deliver on time and scope
  
• Identify and scope projects that enhance operational efficiency
  

Research & Development

• Conduct ongoing global VAT and US Sales Tax research
  
• Develop solutions and strategies to prevent recurring issues
  
• Provide accurate, timely advice to clients and internal stakeholders
  

Ad-Hoc & Operational Support

• Support the Operations Support Manager across a range of operational tasks
  
• Drive complex problem-solving initiatives with clients and tax authorities
  
• Contribute to team growth and professional development strategies
  

Requirements

• Strong problem-solving ability — comfortable managing multiple cases and projects simultaneously
  
• Critical thinker who communicates clearly across regions and stakeholder levels
  
• Excellent time management, organisational skills, and attention to detail
  
• Proactive attitude toward process improvement and continuous learning
  
• A team player and culture carrier — high energy, high standards
  
• Background in tax, compliance, finance, or a related field advantageous