Operations Support Center Supervisor
Description
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· - Planning, implementing and scheduling project tasks and milestones · - Providing day-to-day leadership and works with staff to ensure a high performance, customer service-oriented work environment which supports achieving objectives and service expectations · - Managing and overseeing the projects · - Monitoring the submitted agents attendance ,leaves and vacations report s · - Preparing monthly payroll sheet · - Setting the clients expectation and following up on the required changes on the system · - Forecasting and analyzing marketing demand and the potential new projects · - Organizing, supervising and evaluating the work of assigned staff · - Implementing and monitoring work plans to achieve assigned goals and objectives · - Monthly Planning and evaluating the personal performance appraisal of assigned employees · - Reviewing and prioritizing operational support Center work orders |
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· Communication Skills: · Strong verbal and written communication skills in both Arabic and English Language
· Personal Skills: · Team spirit; an outspoken team player · Excellent influencing skills · Ability to work under pressure · Initiative taker · Proactive person
· Managerial Skill: · Leadership skills · Interpersonal skills · Time management skills · Handle problems quickly and efficiently · Ability to resolve conflicts and complaints from customers in an effective and friendly · Risk Management skills · A team builder and a Team Leader; growing and sustaining a high performing team · Decision making skills · Excellent knowledge of basic computer tools (e.g. Office suite, Internet, email) |