Operations Support Centre Coordinator

Operations Support Centre Coordinator
Onsite – Stevenage
Permanent
Salary c£27,000 + Flexible Benefits

Summary
Do you thrive in a fast-paced environment where organisation, communication and problem-solving make a real difference? We are currently recruiting for an Operations Support Centre Coordinator to be based in Stevenage, working on a programme of works to deliver future information and communication technology services across a national estate.
The successful candidate will have previous experience in a support centre role working to SLA's and resource scheduling.
The role requires security clearance therefore is beneficial to already hold security clearance, but not essential as we can support you through this process.
Some of the key deliverables in this role will include:
As our Operations Support Centre Coordinator, you will:

Provide the single point of contact for resource, scheduling, change control and general information for all matrix and planned work instructed by the customer.
The coordinator will validate the initial work request, and allocate the appropriate group(s) for action, maintaining accurate status on NG Baileys Management System.
Once work orders have been placed the co-ordinator will proactively seek closure and completion of each order in line with the associated Service level agreements (SLA’s).
The coordinator will ensure all change requests raised during the implementation are validated and agreed with relevant parties before commencement of additional work.

What we’re looking for:
We're interested in candidates who are organised, customer-focused and enjoy coordinating multiple activities simultaneously. You'll ideally have:

Good Microsoft Office suite skills
Good customer service
Previous administration experience in a similar role
Experience of resource scheduling
Good understanding of geographical areas
Able to work in at team environment

It would be great if you also have:

Existing Security Clearance (although we can support the successful candidate through the clearance process).
Experience working within Service Level Agreements (SLAs) or Operational Level Agreements (OLAs).
Previous service desk or operational support experience.
Experience using electronic software for service desk support

Benefits:
We're always evolving our benefits to ensure we're attracting and retaining great people. Some of what you can expect includes:

25 Days Holiday + Bank Holidays with an option to Buy/Sell additional days
Pension with a leading provider and up to 8% employer contribution
Personal Wellbeing and Volunteer Days
Private Medical Insurance
Life Assurance
Free 24/7 365 Employee Assistance Program to support mental health and well-being (including counselling sessions and legal advice)
Flexible benefits to choose from inc: Dental Insurance, Gym Membership, Give As You Earn, Travel Insurance, Tax Free Bikes.