Operations Support Coordinator

The Operations Support Coordinator provides administrative and operational support by processing and maintaining work orders, reviewing order fulfillment documentation, processing item receipts, and supporting general office and operational activities. Work order processing serves as the primary responsibility of this position, with Order Fulfillment QA and Item Receipt serving as secondary support functions.

This position requires strong attention to detail, accuracy, organization, and the ability to follow established processes while recognizing when discrepancies or concerns should be escalated. The Operations Support Coordinator works collaboratively across departments and participates in cross-training to provide additional departmental support and coverage as needed.

Essential Duties and Responsibilities:

Work Order Processing – Primary Responsibility

• Review work orders and custom tags for completeness and accuracy.
• Create, release, and maintain work orders within NetSuite.
• Assign appropriate work centers and production routing according to established processes.
• Process material issuance, work order completions, and work order closeout activities.
• Maintain accurate and current work order records within NetSuite.
• Identify and investigate routine work order discrepancies and escalate issues when additional review or guidance is required.
• Follow established work order procedures and maintain supporting documentation as required.

Order Fulfillment QA – Secondary Responsibility

• Review fulfillment documentation for accuracy and completeness.
• Reconcile fulfillment documentation against quantities entered in the applicable system.
• Identify and assist with resolving discrepancies before invoice generation.
• Escalate discrepancies or concerns that cannot be resolved through established processes.

Item Receipt – Secondary Responsibility

• Process item receipt transactions in NetSuite based on receiving documentation provided by the Shipping & Receiving team.
• Review receiving documentation for accuracy and completeness before processing transactions.
• Assist with identifying and resolving routine receiving discrepancies.
• Escalate discrepancies requiring additional review or correction.

General Office & Operational Support

• Provide general administrative support, including filing, mailing, document preparation, and data entry.
• Support special projects and operational initiatives as assigned.
• Participate in cross-training opportunities to support departmental coverage and business continuity.
• Provide support to other departments as workload and business needs allow.
• Maintain organized and accurate records and documentation related to assigned responsibilities.
• Perform other duties and responsibilities as assigned to support departmental and operational needs.