Operations Support - De Pere, WI
POSITION SUMMARY
As an Operations Support Representative at WEL Companies, you’ll serve as a crucial link between various departments and external stakeholders to ensure the smooth execution of transportation operations. Your primary focus will be on facilitating communication between drivers and dispatchers and resolving customer inquiries. Your ability to communicate effectively with drivers, customers, and other team members will be essential in ensuring smooth operations and customer satisfaction.
ESSENTIAL FUNCTIONS
- Provide direction to drivers to ensure excellent customer service.
- Monitor and track driver performance to ensure on-time delivery and safe driving practices.
- Communicate with driver to provide dispatch information, support, guidance, and address any issues that may arise during their trips.
- Proactively identify and resolve operational issues, such as delays and mechanical malfunctions to minimize disruptions and maintain service quality.
- Analyze data and reports to ensure FDA food safety, fuel efficiency, and overall fleet performance.
- Collaborate closely with dispatchers to coordinator driver assignments, track shipments, and update delivery schedules as needed to meet customer demands and operational targets.
- Serve as the primary point of contact for customer inquiries afterhours, providing timely and accurate responses to address concerns, resolve issues, and maintain high levels of customer satisfaction.
- Other duties as assigned.
Reasonable Accommodations Statement
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.