Operations Support Engineer (GovTech’s Optical CMS)
Posted
Role Purpose
Responsible for hands-on website maintenance, enhancement implementation and production support services.
Key Responsibilities
Website Maintenance & Enhancement
- Perform day-to-day website maintenance activities.
- Execute content updates and minor enhancements.
- Implement approved enhancements, including template changes, component improvements and feature updates.
CMS Administration
- Administer and support website content updates on GovTech’sOptical CMS.
- Assist with CMS upgrades, patching activities and compatibility assessments.
Production Support
- Monitor website performance.
- Troubleshoot and resolve production issues.
- Conduct defect fixing, preventive maintenance and optimisation activities.
- Respond to incidents within agreed service levels.
Testing Support
- Support SIT activities.
- Support UAT activities.
- Perform post-deployment verification tasks.
Security & Compliance
- Partner with the Project Manager to address security issues within required timelines.
- Ensure compliance with ICT security policies, DSS requirements, IM8 requirements, data protection obligations and audit requirements.
- Analyse, remediate, test and close vulnerabilities identified through VAPT exercises, security scans, audits and security advisories.
- Support validation and verification of remediation measures within required timelines.
Documentation & Reporting
- Maintain accurate records of completed work.
- Support reporting and operational documentation requirements.
Relevant Experience
- Hands-on experience supporting GovTech’sOptical CMS environments.
- Experience providing website operations and maintenance support.
- Experience in troubleshooting, incident management, system monitoring, deployments, releases and enhancement implementation.
- Experience supporting Sitefinity or Sitecore websites hosted on a Government Content Website Platform(CWP) will be advantageous.
- Experience remediating web application vulnerabilities and VAPT findings, including verification of implemented fixes, will be advantageous.